Clinic Front Desk Coordinator for Patient Care & Scheduling

Qualitas Health; Sydney; On-site; AUD 30,000 - 41,000; Part time

Job summary

Gymea Medical Practice is seeking an organized and friendly casual medical receptionist to join our team. You will be the first point of contact, greeting patients and guiding them through their visit with excellent service.

Responsibilities include scheduling, answering calls, maintaining patient records in our electronic system, and verifying insurance for new and existing patients. You will also handle payments and support the clinical staff as needed in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks simultaneously.
• Basic knowledge of medical terminology is preferred but not required.
• Ability to maintain confidentiality.

Responsibilities

• Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit.
• Schedule appointments accurately using the practice's electronic scheduling system.
• Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.
• Manage patient records by updating personal information accurately in the electronic database.
• Verify insurance coverage for new patients and update insurance information for existing patients.
• Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
• Maintain cleanliness and organization of reception area including stocking brochures/pamphlets if required.
• Collaborate with medical staff regarding any changes in appointment schedules or urgent patient needs.
• Handle incoming/outgoing mail efficiently including sorting correspondence/documents as needed.

Skills

Verbal & written communication

Organizational skills

Multitasking

Medical terminology (basic)

Confidentiality

Education

High school diploma or equivalent

Healthcare administration training

Tools

Electronic health records (EHR) systems

Computer literacy

Job description

Gymea Medical Practice is seeking an organized and friendly casual medical receptionist to join our team. You will be the first point of contact, greeting patients and guiding them through their visit with excellent service.

Responsibilities include scheduling, answering calls, maintaining patient records in our electronic system, and verifying insurance for new and existing patients. You will also handle payments and support the clinical staff as needed in a fast-paced environment.