Client Support & Tech Help Specialist

ReadyTech; City of Launceston; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday day off

4 extra leave days per year

Hybrid work model

Flight and accommodation prizes

Parental leave top-up

Sonder platform access

Volunteer leave

Job summary

ReadyTech, ASX:RDY, is looking for a Support Officer to be the first point of contact for clients, delivering high-quality service by answering questions, resolving issues, and building strong relationships. You will handle inquiries, provide guidance on ReadyTech products, and document interactions in our CRM.

Role emphasizes proactive problem solving, collaboration with teams, and opportunities to identify potential sales through excellent customer service.

Qualifications

• Excellent verbal and written communication.
• Strong analytical and problem-solving ability.
• Great teamwork and collaboration.
• A self-starter who takes initiative.
• Strong attention to detail.
• Genuine customer service mindset like empathy, patience, and care.
• SQL / programming experience is a plus.

Responsibilities

• Provide friendly and efficient first-level support to clients.
• Prepare customised reporting and data in line with client requirements.
• Provide technical support to clients on how to use ReadyTech products.
• Identify product issues and communicate clear steps to resolve them.
• Log and document client interactions in our CRM/support ticketing system (e.g. Zendesk).
• Create, edit, and review knowledge base articles.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Teamwork

Initiative

Attention to detail

Customer service

SQL knowledge

Job description

ReadyTech, ASX:RDY, is looking for a Support Officer to be the first point of contact for clients, delivering high-quality service by answering questions, resolving issues, and building strong relationships. You will handle inquiries, provide guidance on ReadyTech products, and document interactions in our CRM.

Role emphasizes proactive problem solving, collaboration with teams, and opportunities to identify potential sales through excellent customer service.