Client Solutions Consultant

Mayors Jewelers; Avalon; On-site; AUD 60,000 - 70,000; Full time

Job summary

A luxury watch retailer is seeking a Service Consultant in Avalon, Victoria to provide exceptional client service and manage service orders. The ideal candidate will have experience with luxury watches, strong communication and IT skills, and the ability to work in a fast-paced environment. Responsibilities include ensuring satisfaction, managing aftercare processes, and maintaining organization within the department. This role requires flexibility to meet business needs, including working evenings and weekends.

Qualifications

• Experience with luxury watch sales and aftercare.
• Technical knowledge of timepieces including strap and bracelet adjustments.
• Understanding of retail law, health, safety, and security practices.

Responsibilities

• Ensure exemplary client service by managing service orders.
• Maintain organization of the Aftercare area and manage toolkits.
• Provide clear communication regarding status updates with clients.
• Facilitate follow-up with clients to ensure service satisfaction.

Skills

Experience with luxury watches

Exceptional communication skills

Ability to manage operating costs

IT literate

Time management capabilities

Job description

A luxury watch retailer is seeking a Service Consultant in Avalon, Victoria to provide exceptional client service and manage service orders. The ideal candidate will have experience with luxury watches, strong communication and IT skills, and the ability to work in a fast-paced environment. Responsibilities include ensuring satisfaction, managing aftercare processes, and maintaining organization within the department. This role requires flexibility to meet business needs, including working evenings and weekends.