Client Services Officer - Court Services

NSW Department of Communities and Justice; Cowra; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Career development

Flexible work environment

Competitive pay

Training opportunities

Wellbeing programs

Job summary

NSW Department of Communities and Justice is seeking a Client Services Officer for Court Services in Cowra. The role involves responding to customer enquiries, data entry, and records management within a court services team.

You will contribute to the smooth operation of court processes, coordinate with staff and external stakeholders, and perform essential clerical functions. A current Australian Driver's Licence and willingness to travel are required.

Qualifications

• Respond to customer enquiries with courtesy and accuracy.
• Maintain and update client records and data entry systems.
• Manage records and document control in a court services environment.

Responsibilities

• Assist with the operation of court rooms and related administrative tasks.
• Deliver high-quality professional services to clients and stakeholders.
• liaise with a range of stakeholders to provide clerical and administrative support.

Skills

Customer service

Data entry

Records management

Office software

Tools

Microsoft Office

Job description

Client Services Officer – Court Services

Location:

Cowra

Salary:

Clerk Grade ½ from $78,000 to $84,799 pa., plus, employer contribution to superannuation and annual leave loading.

Your role

As a Client Services Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to, responding to customer enquiries, data entry and records management.

Court Services in New South Wales provide a range of essential functions to support the justice system and the community. These services ensure that the legal system operates smoothly and that individuals have access to justice and support throughout their court journey.

What You’ll Do

You will assist with the effective operation of Court rooms, perform complex administrative services to meet statutory obligations and deliver high-quality professional services to clients.

Working as a member of a team, you will liaise with a wide range of stakeholders to provide high level clerical and administrative support services.

Your familiarity and confidence with core office software applications or other technology will see you succeed in this role.

What We’re Looking For

If selected for a role, candidates must hold a current Australian Drivers Licence and be willing to travel to other locations within the Orange HUB. In some instances, this will require overnight stays.

Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment.

To find out more about what a Client Services Officer does to support the NSW Justice system or download the Client Services Officer Role Description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Applications close 8th October 2026 at 11:59pm.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager James Deering on [phone] | [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created to fill future ongoing and temporary roles and is valid for a period of up to 18 months.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

For more information visit Your recruitment journey on the DCJ website.