Senior Client Services Officer - Court Services

Department: Illawarra South; Nowra; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing programs

Job summary

The Senior Client Services Officer role at the Department of Communities and Justice NSW is based in Nowra with Milton as required. You will provide complex administrative services to meet statutory obligations, supervise staff, and deliver high-quality services to clients across civil, criminal and coronial jurisdictions in various courts.

The position offers Clerk Grade 3/4 salary range of 87,199 to 95,482 per year, plus super and leave loading, with travel to Milton and other Nowra HUB sites

Qualifications

• Hold a valid Australian Driver's Licence.
• Willing and available to travel to Milton on a regular basis to provide court and registry services as the Registrar.
• Willing to travel to other Nowra HUB locations as required (Milton, Batemans Bay, Moruya, Narooma, Bega, Eden).

Responsibilities

• Adapt to work in different locations and across different jurisdictions.
• Support, supervise and train staff in a busy, changing and complex work environment whilst utilising strong organisational skills.
• Be able to deliver high-quality service to clients.
• Identify and prioritise tasks and allocate personal and team resources to meet daily goals.
• Ensure team output is accurate, compliant with time standards and DCJ policies, and responsive to client needs.
• Contribute to the development and implementation of initiatives aimed at improving registry work practices.

Skills

Australian Driver's Licence

Willingness to travel

Job description

Senior Client Services Officer - Court Services

$87,199 - $95,482 a year

Full time, Permanent

8d ago , from Department of Communities and Justice NSW

• Location: Nowra and Milton (as required)
• Employment Type: Ongoing full-time
• Salary: Clerk Grade 3/4 $87,199 to $95,482pa. + super + leave loading

Your role

The role provides complex administrative services to meet statutory obligations and delivers high quality and professional services to clients. The role supervises staff and provides ‘hands‑on’ training and guidance.

When working at Nowra

Your role will involve supervising staff and allocating resources to ensure the registry standards are met, and quality services are delivered to clients. You will work across civil, criminal and coronial areas throughout the Local Court, District Court, and Coroners Court jurisdictions.

When working at Milton

Your role will be as Registrar in a court registry. You will be required to supervise a small team and effectively allocate resources to meet the Department’s requirements.

What you’ll do

The successful candidate will be able to:

• Adapt to work in different locations and across different jurisdictions.
• Support, supervise and train staff in a busy, changing and complex work environment whilst utilising strong organisational skills.
• Be able to deliver high-quality service to clients.
• Identify and prioritise tasks and allocate personal and team resources to meet daily goals.
• Ensure that team output is accurate, compliant with time standards and DCJ policies, and responsive to client needs.
• Contribute to the development and implementation of initiatives aimed at improving registry work practices.
• Interpret and apply departmental policies and practices such as Bullying/Harassment prevention, EEO, EAPS, Code of Conduct, WH&S, Ethical Work Practices, Disability Awareness, ATSI Strategies.
• Registrar only – Perform some quasi-judicial functions.

What we’re looking for

• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment. Clickherefor more Information about accepting a role within Court Services.
• You must hold a valid Australian Drivers Licence.
• You must be willing and available to travel to Milton on a regular basis to provide court and registry services as the Registrar. This may include overnight stays. A departmental motor vehicle will be provided when available and the appropriate allowances paid for travel.
• You should also be willing to travel to other locations within the Nowra HUB as required. Nowra HUB Locations are Milton, Batemans Bay, Moruya, Narooma, Bega and Eden.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

Work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close 5th October 2026 at 11:59pm

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Caitlin Howard on (02) 6023 8*** | **************@justice.nsw.gov.au

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3*** or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles within the Nowra HUB and will be valid for a period of 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/