Advanced Case Manager - ARC and CISP, Heidelberg

Victorian Government; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Court Services Victoria is seeking an Advanced Case Manager to support people with complex mental health and disability needs within the Court Integrated Services Program. You will work in a multidisciplinary team, develop tailored support plans, and coordinate access to housing, health and social services to achieve positive outcomes.

Join a role that provides mentoring to other case managers, contributes to practice improvements, and interacts with judiciary and legal professionals to

Qualifications

• Tertiary qualification (minimum Diploma level; degree level highly desirable) relevant to case management practice.
• Experience in case management of clients with complex needs in mental health, disability or related fields.
• Ability to coach and mentor case managers.

Responsibilities

• Deliver advanced, strengths-based case management to clients with complex psychosocial needs.
• Conduct assessments and develop person-centred support and treatment plans.
• Coordinate and monitor access to housing, mental health, alcohol and other drug services, family violence interventions and other supports.
• Identify and manage client risks through effective risk management and harm minimisation strategies.
• Prepare high-quality court reports and provide advice to the Court.
• Coach and mentor case managers, sharing specialist knowledge and expertise.
• Build strong relationships with judiciary, legal professionals, community services and internal stakeholders.
• Contribute to continuous improvement initiatives that strengthen service delivery and client outcomes.

Skills

Case management

Coaching & mentoring

Mental health

Disability support

Risk assessment

Education

Diploma level minimum

Degree preferred

Job description

• Work as part of a multidisciplinary team in a therapeutic space at the Heidelberg Magistrates Court.
• Ongoing role offering continuous opportunities for career development and progression.
• Apply your specialist expertise in a unique court-based setting.

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The MCV determines in excess of 200,000 cases per annum at 51 venues, dealing with over 90 percent of all adult cases that come before Victorian courts each year.

MCV aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

About the Role

Make a meaningful impact in the justice system by supporting people with complex needs to achieve positive change.

Court Support Services delivers specialist therapeutic programs, including the Court Integrated Services Program (CISP) and the Assessment and Referral Court (ARC). Through a client-centred and problem-solving approach, these programs support people facing challenges such as mental illness, disability, substance use, cognitive impairment, homelessness and other forms of social disadvantage.

As an Advanced Case Manager, you will provide high-level case management support to clients with complex mental health and disability support needs, helping them engage with rehabilitation, access critical services and achieve positive outcomes.

Working within a multidisciplinary team, you will undertake comprehensive assessments, develop tailored support plans, coordinate treatment and support services, and provide expert advice to the Court. You will also play a key role in mentoring case managers and driving practice improvements across the program.

Key responsibilities:

• Deliver advanced, strengths-based case management to clients with complex psychosocial needs.
• Conduct assessments and develop person-centred support and treatment plans.
• Coordinate and monitor access to housing, mental health, alcohol and other drug services, family violence interventions and other supports.
• Identify and manage client risks through effective risk management and harm minimisation strategies.
• Prepare high-quality court reports and provide advice to the Court as required.
• Coach and mentor case managers, sharing specialist knowledge and expertise.
• Build strong relationships with judiciary, legal professionals, community services and internal stakeholders.
• Contribute to continuous improvement initiatives that strengthen service delivery and client outcomes.

About You

You will bring:

• Work as part of a multidisciplinary team in a therapeutic space at the Heidelberg Magistrates Court.
• Ongoing role offering continuous opportunities for career development and progression.
• Apply your specialist expertise in a unique court-based setting.

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The MCV determines in excess of 200,000 cases per annum at 51 venues, dealing with over 90 percent of all adult cases that come before Victorian courts each year.

MCV aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

About the Role

Make a meaningful impact in the justice system by supporting people with complex needs to achieve positive change.

Court Support Services delivers specialist therapeutic programs, including the Court Integrated Services Program (CISP) and the Assessment and Referral Court (ARC). Through a client-centred and problem-solving approach, these programs support people facing challenges such as mental illness, disability, substance use, cognitive impairment, homelessness and other forms of social disadvantage.

As an Advanced Case Manager, you will provide high-level case management support to clients with complex mental health and disability support needs, helping them engage with rehabilitation, access critical services and achieve positive outcomes.

Working within a multidisciplinary team, you will undertake comprehensive assessments, develop tailored support plans, coordinate treatment and support services, and provide expert advice to the Court. You will also play a key role in mentoring case managers and driving practice improvements across the program.

Key responsibilities:

• Deliver advanced, strengths-based case management to clients with complex psychosocial needs.
• Conduct assessments and develop person-centred support and treatment plans.
• Coordinate and monitor access to housing, mental health, alcohol and other drug services, family violence interventions and other supports.
• Identify and manage client risks through effective risk management and harm minimisation strategies.
• Prepare high-quality court reports and provide advice to the Court as required.
• Coach and mentor case managers, sharing specialist knowledge and expertise.
• Build strong relationships with judiciary, legal professionals, community services and internal stakeholders.
• Contribute to continuous improvement initiatives that strengthen service delivery and client outcomes.

About You

• Tertiary qualification (minimum Diploma level; degree level highly desirable) relevant to case management practice with forensic clients; such as social work, psychology, welfare, drug and alcohol or another related field, and/or relevant experience.
• Demonstrated capacity or experience in case management of clients presenting with complex needs, with well developed knowledge and/or relevant experience in at least one of the following speciality areas: mental health, acquired brain injury, disability, alcohol and substance use, family violence, or homelessn ess highly desirable.
• Experience in or demonstrated capacity to provide coaching and mentoring to case managers, particularly within an area of advanced knowledge or experience.

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Friday 30 October 2026 at 11.59pm