Client Services Officer

Danny Met Sally Pty Ltd; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Danny Met Sally Pty Ltd is seeking a Client Services Officer in our Abbotsford Office to deliver hands-on, client-focused support in the NDIS space. This permanent full-time role emphasizes case management, quality service delivery and strong stakeholder engagement.

You'll support clients through onboarding to ongoing management, liaising with families and care teams to ensure assessments, care plans and progress notes meet NDIs standards.

Qualifications

• Experience in the NDIS sector, ideally within case management and understanding of funding, planning, and service models.
• Self-starter who improves processes and outcomes.
• Strong communication and negotiation skills.
• Highly organised with attention to detail and ability to manage multiple priorities.

Responsibilities

• Support clients through onboarding and ongoing case management.
• Engage with clients, families and stakeholders to build trust and satisfaction.
• Maintain care plans, assessments and documentation to meet NDIS standards.
• Coordinate with rostering, finance, recruitment, housing and operations.
• Ensure clear communication across departments to deliver requirements aligned with DMS values.

Skills

Case management

NDIS experience

Communication skills

Organisational skills

Driver's licence

Self-starter

Job description

At Danny Met Sally, we're not your average disability service provider- we're a national premium provider with heart. Our mission is simple: to deliver the kind of care, respect, and support we'd want for our own family (Danny) or closest friend (Sally).

Whether you're a client, a team member, a family member, or just passing through our doors, you matter. We're committed to creating a supportive, inclusive environment where everyone feels valued and empowered.

To find out more about our story, visit: dannymetsally.com.au

The Role

This is a permanent Full-Time role based in our Abbotsford Office.

At Danny Met Sally, we're on a mission to deliver the highest standard of client care and support within the NDIS space. We're looking for a Client Services Officer to join our team and work closely with our amazing Client Services, and broader team. This is a hands-on, case management role where every day is an opportunity to create positive impact.

As our new Client Services Officer, you'll play a key role in supporting our clients through exceptional service delivery across:

• NDIS Support Areas: Including In-Home Supports, Supported Independent Living (SIL), Respite, and Community Participation.
• Relationship Building: Engage with clients, their families, and other stakeholders to build trust and ensure satisfaction. Regularly check in with clients both over the phone and in person.
• Participant Support: From onboarding to ongoing case management, you'll be a steady, supportive presence for the participants in your caseload.
• Compliance & Quality Assurance: Support all aspects of onboarding and service delivery- including with care plans, assessments, and documentation, ensuring everything meets NDIS standards. Monitoring of participant progress notes and manage any areas of concern.
• Ensure clear communication with all departments including rostering coordinators, finance, recruitment, housing and operations to ensure client requirements are understood and delivered aligned to the DMS values
• Liaise with Client Services to continually improve and develop processes and documentation aligned within the role

About You

You're not just looking for a job, you're looking for a place where you can grow and inspire.

Most importantly, you align with our values:

• Experience in the NDIS sector, ideally within case management, with an understanding of NDIS funding, planning, and service delivery models
• Self-starter who likes to leave things better than the way you find them
• NDIS Worker Screening Check
• Excellent communication and negotiation skills
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities
• Valid Driver’s Licence
• If you meet the above criteria, we would love to hear from you.