Client Services Manager/ Associate - $90,000 + super

FS Recruitment Solutions; City of Melbourne; Híbrido; AUD 80.000 - 100.000; Jornada completa

Descripción de la vacante

FS Recruitment Solutions partners with a Melbourne-based national Financial Planning firm to hire a Client Services Manager/Associate. The role supports advisers, handles client tasks, and contributes to team productivity across wholesale and charitable funds.

Responsibilities include client management, account opening paperwork, maintaining records, recording notes, answering queries, and coordinating meetings with clients, accountants and lawyers.

Responsabilidades

• Assist Advisers with client related tasks including ongoing client management, account opening paperwork and all other administrative tasks or projects required
• Assist with the maintenance of client records and preparation of required client advice and file notes
• Recording of file notes and being responsible for any action items from meetings
• Answer incoming phone calls and managing client queries and needs; liaise with external relationships (clients, accountants, lawyers) as required and book client and other meetings
• Maintenance and updating of regulatory documents including Investor Certificates, Fee Disclosure Statements and Renewal Notices
• Manage funds transfers, investment applications and redemptions using Netwealth, IRESS and maintain training records in Kaplan
• Develop and maintain internal process documents and worksheets to streamline business processes and improve client management
• Maintain and update own workflows and list of recurring tasks with guidance from the Adviser and proactively seek/undertake new work/tasks for the benefit of the team
• Contribute to revenue, funds under management and other goals relevant to the success of the company and direct client relationships

Herramientas

Netwealth

IRESS

Kaplan

Descripción del empleo

Client Services Manager/ Associate - $90,000 + super

Work hand in hand with some of Melbourne best financial planners, with excellent reputations. Predominantly wholesale clients and charitable funds.

This national Financial Planning firm, with a Head office in Melbourne CBD, is seeking an experience Client Services Manager/ Associate to join them. The business has approx. 80% wholesale clients, including HNW individuals, and lots of charitable funds.

Working across all levels, this role is to provide effective, proactive and consistent support to Advisers, adding to team productivity.

Responsibilities include:

Assist Advisers with client related tasks including ongoing client management, account opening paperwork and all other administrative tasks or projects required

Assist with the maintenance of client records and preparation of required client advice and file notes

Recording of file notes and being responsible for any action items from meetings

Answer incoming phone calls and managing client queries and needs.
Liaise with any external relationships (clients, accountants, lawyers etc) as required which will include the booking of client and other meetings and proactive diary management of the Adviser

Operational support:

Maintenance and updating of regulatory documents including Investor Certificates, Fee Disclosure Statements and Renewal Notices.

Manage funds transfers, investment applications and redemptions using various platforms including Netwealth, IRESS and maintain the required training records in Kaplan

Improvements and efficiencies:

Developing and maintaining any internal process documents and worksheets to streamline business processes and to improve client management

Maintain and update own workflows and list of recurring tasks with guidance from the Adviser and proactively seek/undertake new work/tasks for the benefit of the team

Contribute to the achievement of revenue, funds under management and other goals relevant to the success of the company and the direct client relationships that you will assist with

In return, you will receive:

Mentorship from senior associates to encourage career development – join client meetings, attend charity functions be seen as a pivotal part of your team.

Hybrid working arrangements available post probation, with 2 days at home and flexible start times.

Modern and up to date office in Melbourne CBD, accessible to public transport or with a car space