Client Services Manager

ISS Facility Services Australia and New Zealand; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Learning & development opportunities

Descripción de la vacante

ISS Facility Services Australia and New Zealand seeks Expressions of Interest for experienced Cleaning Service Managers across the Sydney Metropolitan area and South-West Sydney. You will oversee day-to-day operations, deliver high-standard cleaning services, and drive client satisfaction for government buildings and schools.

The role requires strong leadership, HSE knowledge, and the ability to work with minimal supervision, managing rosters, and liaising with clients and staff within a global

Formación

• Certificate III in Cleaning Operations required.
• Current NSW Driver License required.
• Must hold or be able to obtain NSW Working with Children Check (WWCC) and Government Clearance.

Responsabilidades

• Manage a large frontline employee base, rosters, and payroll.
• Liaise regularly with clients and staff to ensure service delivery.
• Apply HSE practices, risk assessments, and toolbox talks.
• Deliver cleaning services per contractual requirements and quality standards.
• Support learning and development opportunities within the team.

Conocimientos

Leadership

Communication

Technology skills

Incident investigation awareness

Driver license

Educación

Certificate III in Cleaning Operations

Descripción del empleo

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

” Connecting People and Places to Make the World Work Better”.

About the Role:

Due to internal growth, we are looking for Expressions of Interest from experienced Cleaning Service Managers/Cleaning Area Managers for Full Time opportunities across the Sydney Metropolitan area and South-West Sydney Region.

You will be responsible in managing day to day operations needs for your area and clients (government buildings and public schools) by ensuring the team is delivering the most effective cleaning services. You will demonstrate sound understanding of cleaning operations, utilise your strong technology and financial skills, whilst also delivering service excellence to all external and internal stakeholders.

Role Responsibilities:

• Manage a large number of diverse frontline employees - rosters, pays and Cleaning Best Practices
• Liaising with Client and Employees on a regular basis
• HSE experience in toolbox talk and risk assessment.
• Professional presentation and customer service focused.
• Ability to develop and maintain strong working relationships.
• Working knowledge of work health and safety
• Delivery of cleaning services per contractual requirements
• Competitive salary on offer
• Access to staff discounts with partner companies
• Ongoing learning and development opportunities
• Internal opportunities within our global organization
• Experience in Cleaning Operations and managing a diverse workforce.
• Already hold or prepared to obtain a Certificate III in Cleaning Operations.
• Ability to work productively with limited supervision in a team environment or alone.
• Must hold a current and valid Driver License
• Exceptional communication and technology skills
• Knowledge how to conduct and handle an incident investigation.
• Must have full work rights.
• Must hold or ability to obtain a NSW WWC, NSW Police Clearance & Government Clearance.

This position requires you to be able to hold and maintain satisfactory employment screening, such as a Working with Children, NSW Police Clearance- and Government Clearance.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.