Client Services Champion – Relationship Support

Catholic Archdiocese of Melbournbe; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Catholic Archdiocese of Melbournbe in East Melbourne is seeking a client-focused Customer Support Specialist for a 6-month full-time fixed-term contract. The role combines front-line client assistance with internal administrative support for Relationship Managers.

A hybrid model offers three days in the East Melbourne office with some work-from-home flexibility. The successful candidate will bring strong attention to detail, excellent communication, and experience in customer service or

Qualifications

• Minimum 1–2 years in a customer service or administrative role.
• Experience with banking or transaction processing is advantageous.
• Strong written and verbal communication skills.

Responsibilities

• Provide phone and email support for client inquiries and account changes.
• Support Relationship Managers with internal administrative tasks.
• Deliver client training to enable self-service and ensure compliance with procedures.

Skills

Customer service

Attention to detail

Relationship building

Communication

Time management

Problem solving

Tools

CRM software

Job description

Catholic Archdiocese of Melbournbe in East Melbourne is seeking a client-focused Customer Support Specialist for a 6-month full-time fixed-term contract. The role combines front-line client assistance with internal administrative support for Relationship Managers.

A hybrid model offers three days in the East Melbourne office with some work-from-home flexibility. The successful candidate will bring strong attention to detail, excellent communication, and experience in customer service or