Client Service Manager - Boutique Advice Firm

Candor Recruitment; Newcastle; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

WFH options

Career progression opportunities

Job summary

Candor Recruitment clients are seeking a Client Service Administrator for their Adamstown office in Newcastle. You will support the advice process across onboarding, implementation, and ongoing service for a high-quality client base.

You\'ll provide 2+ years of financial planning experience and use XPLAN; the role emphasizes organisation, compliance, and strong client focus within a supportive team culture with regular development opportunities.

Qualifications

• 2+ years experience in financial planning.
• XPLAN experience is highly regarded.
• Strong organisational and communication skills with a client-first mindset.
• Ability to manage competing priorities while maintaining quality and compliance standards.

Responsibilities

• Act as a key point of contact for clients, guiding them through onboarding, advice implementation, and ongoing service.
• 1-1 support for the financial adviser with access to the offshore team.
• Implement financial advice recommendations and prepare documentation.
• Manage and coordinate documentation, compliance requirements, and client records.
• Support Financial Advisers with client meeting preparation, file notes, and follow-up actions.
• Liaise with third party product providers, super funds, insurance and clients.

Skills

Financial planning

XPLAN

Client service

Organization

Communication

Job description

Our clients are an established financial planning firm with a strong team-oriented culture. There is a genuine commitment to a healthy working environment, where they value a balance as much as the focus on results. This opportunity will be based in the Adamstown office with parking available for those that prefer to drive to work. This is a role for a Client Service Administrator who is comfortable working right across the advice process. Our clients have a big focus on culture as they do enjoy regular team events, lunches together, and a very supportive approach towards learning and internal development. You will ensure the smooth delivery of holistic advice services across a high-quality client base of clients ranging between wealth accumulators, pre-retirees and more.

Responsibilities

• Act as a key point of contact for clients, guiding them through onboarding, advice implementation, and ongoing service
• 1-1 support for the financial adviser with access to the offshore team
• Implement financial advice recommendations and prepare documentation
• Manage and coordinate documentation, compliance requirements, and client records
• Support Financial Advisers with client meeting preparation, file notes, and follow-up actions
• Liaise with third party product providers, super funds insurance and clients

Experience

• 2+ years experience in financial planning
• XPLAN experience is highly regarded
• Strong organisational and communication skills with a client-first mindset
• Ability to manage competing priorities while maintaining quality and compliance standards

Benefits

• Flexible working arrangements and WFH Options
• Great culture and advisers to work with
• Ample career progression opportunities - open to support PY