Client Service Liaison | Phlebotomist at Altius Group

Altius Group; Melbourne; Presencial; AUD 39.000 - 50.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Annual educational allowance

Bonus payments for KPI targets

Room to grow into other roles

Descripción de la vacante

Executive Health Solutions in Melbourne is seeking a part-time Client Services Liaison and Pathology Collector for our VIP Health Assessment Clinic. You will work as a liaison between clients, clinicians and support teams in a fast-paced corporate health program environment.

The role offers on-site work at our Collins Street clinic with a focus on exceptional customer service, meticulous specimen handling, and efficient administration.

Formación

• 2–5 years of proven experience in a Pathology Collection.
• Part time availability to work 3 days per week from 8:30am to 4:45pm.
• A passion for delivering exceptional customer service.
• Strong communication skills to effectively interact with clients and professionals.
• Prior office experience, ideally in a professional setting.
• The ability to handle multiple tasks efficiently in a busy environment.
• Immaculate personal presentation.

Responsabilidades

• Perform phlebotomy with precision and care.
• Label and dispatch specimens efficiently.
• Maintain pathology stock like a pro.
• Coordinate and book appointments for corporate and private clients, ensuring compliance with KPIs, booking targets and contracted program inclusions.
• Perform general office administration tasks, including invoicing and record keeping.
• Handle phone calls and emails and respond to client inquiries with a warm inviting manner.
• Act as a liaison between clients, doctors, and other healthcare professionals.
• Organise and manage the filing and screening of medical records.
• Monitor and facilitate the timely completion of client medical reports.
• Support the Manager with various tasks as needed.

Descripción del empleo

This Full time on site position offers great opportunities for career growth.

Join Our Fun and Dynamic Team at Executive Health Solutions! Are you a motivated and well-presented individual looking for an exciting dual role? Look no further! Executive Health Solutions, the leading provider of corporate health programs throughout Australia, is seeking a vibrant individual to work as a Client Services Liaison and Pathology Collector at our VIP Health Assessment Clinic on Collins Street, Melbourne. You'll be working with our corporate executive clients and clinical teams daily in a fast-paced and rewarding environment.

Your New Role:

Are you looking for a dynamic and varied part time role where no two days are the same? As a Client Service Liaison/Pathology Collector, you'll have the opportunity to work with a broad range of stakeholders and clients in a professional and fast-paced environment.

Your Key Responsibilities:

• Perform phlebotomy with precision and care.
• Label and dispatch specimens efficiently.
• Maintain pathology stock like a pro.
• Coordinate and book appointments for corporate and private clients, ensuring compliance with KPIs, booking targets and contracted program inclusions.
• Perform general office administration tasks, including invoicing and record keeping.
• Handle phone calls and emails and respond to client inquiries with a warm inviting manner.
• Act as a liaison between clients, doctors, and other healthcare professionals.
• Organise and manage the filing and screening of medical records.
• Monitor and facilitate the timely completion of client medical reports.
• Support the Manager with various tasks as needed.

Requirements

• 2-5 years of proven experience in a Pathology Collection.
• Part time availability to work 3 days per week from 8:30am to 4:45pm - working days negotiable.
• A passion for delivering exceptional customer service.
• Strong communication skills to effectively interact with clients and professionals.
• Meticulous attention to detail and a proactive attitude.
• Prior office experience, ideally in a professional setting.
• The ability to handle multiple tasks efficiently in a busy environment.
• Immaculate personal presentation.

Why You'll Love Working With Us:

• Vibrant Team: Be part of a motivated and energetic team at our Melbourne CBD clinic.
• Supportive Environment: Receive training and ongoing support from a fantastic management team.
• Growth Opportunities: Enjoy opportunities to grow, develop, and be rewarded for your achievements.
• Fun Atmosphere: Join a team that knows how to have fun, with regular social events and a positive, upbeat workplace.

Bonus Perks

• Earn bonus payments when you and your team hit your KPIs - we reward hard work!

Keep Learning

• An annual educational allowance to help you keep growing and sharpening your skills.

Room to Grow

• Opportunity to move into other exciting roles as you develop your career with us.

Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.