Client Service Associate - Kings Park, NY

Kestra; Kings Park (NY); Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid/Remote work after training

Flexible work hours

Laptop provided

Job summary

Kestra seeks a Client Service Associate to support Financial Advisors by delivering timely information and education to clients with professionalism. You will prepare meeting materials, generate reports, schedule appointments, and document post-meeting actions while ensuring regulatory compliance.

Role emphasizes strong communication, advanced computer skills (Outlook, Word, Excel), and the ability to manage multiple tasks.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 5+ years of experience in financial services, with understanding of broker/dealer operations and financial planning concepts.
• Previous experience in a small business culture preferred.

Responsibilities

• Assist in client meeting preparation and follow-up including assembling paperwork, report generation, appointment scheduling and post-meeting documentation.
• Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner with compliance in mind.
• Partner with Broker Dealer for new account establishment, maintenance, and compliance.
• Process, submit, and service all account paperwork/requests; utilize paperless procedures including eSignature where available.
• Assist in preparation of consolidated performance reporting on a monthly/quarterly basis.
• Maintain CRM database and adhere to client service models.
• Manage multiple and competing priorities daily to meet business objectives.
• Support Senior Client Service Associate as assigned.

Skills

Communication

Time management

Organizational skills

Relationship building

Education

Bachelor’s degree in business-related field

Tools

Outlook

Word

Excel

Job description

Summary

The Client Service Associate reports to the Financial Advisor and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.

Essential Duties and Responsibilities

• Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
• Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
• Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance
• Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available

• Assist in preparation of consolidated performance reporting on a monthly/quarterly basis
• Maintain CRM database; define and ensure adherence to appropriate client service models
• Manage multiple and competing priorities daily in pursuit of business objectives
• Other responsibilities as assigned by the Senior Client Service Associate

Knowledge, Skills, and/or Abilities

• Advanced computer skills (Outlook, Word, and Excel) are essential
• Excellent communication skills, both verbally and in writing
• Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
• Ability to build relationships with clients and internal partners

Education and/or Experience

• Bachelor’s degree in a business-related field preferred
• The ideal candidate will have 5+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, and basic financial planning concepts.
• Previous experience in small business culture preferred

Benefits: None

Growth Potential: Yes. Transition to Full Time position with benefits

Office with personalized Laptop Provided

Hybrid/Remote Work Potential: After training is completed

Flexible Work Hour: Can design own schedule at start

Hiring Procedure: Submit Resume, Phone Call Interview, In Person Interview

Work Attire: Business Casual