Service Support Manager

NSW Department of Communities and Justice; Lismore; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work practices

Flexible hours

35-hour week

Flex leave

Superannuation

Job summary

Department of Communities and Justice in NSW is seeking a Service Support Manager for Talent Pool creation across multiple locations, including Lismore, Tweed Heads, Ballina, and more. The role leads a team delivering administration and site management services, ensuring consistent, client-focused service delivery across DCJ Customer Service Centres.

You will plan, monitor and report on operations, support staff development, and drive flexible work practices including a 35-hour week and flex

Qualifications

• Experience leading a team in high-pressure settings serving vulnerable clients.
• Excellent organisational and time-management skills.
• Able to work independently and collaboratively.
• Commitment to integrity and professionalism.

Responsibilities

• Supervise and lead staff providing administration support.
• Plan, manage, monitor and report on CSC admin and site management functions.
• Ensure client-focused, high-quality service delivery across DCJ Customer Service Centres.

Skills

Team management

Time management

Working under pressure

Job description

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Department/Agency: Department of Communities and Justice

Location: Lismore, NSW, AU, 2480 Tamworth, NSW, AU, 2340 Kempsey, NSW, AU, 2440 Coffs Harbour, NSW, AU, 2450 Lismore, NSW, AU, 2480 Armidale, NSW, AU, 2350 Moree, NSW, AU, 2400 Narrabri, NSW, AU, 2390 Ballina, NSW, AU, 2478 Port Macquarie, NSW, AU, 2444 Glen Innes, NSW, AU, 2370 Inverell, NSW, AU, 2360 Grafton, NSW, AU, 2460

Service Support Manager Talent Pool Creation

Locations: Tweed Heads, Lismore, Ballina, Grafton, Coffs Harbour, Kempsey, Port Macquarie, Armidale, Tamworth, Glen Innes-Inverell, Moree-Narrabri

Grade 5/6, $102,936 - $113,579 p.a. + superannuation and annual leave loading Flexible work practices including, flexible working hours, 35-hour week and flex leave

Your role

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.

You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. A major aspect of your role is to ensure client focused and consistent high quality service delivery across DCJ Customer Service Centres.

What we’re looking for

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• High level ability to work under pressure and meet deadlines.
• A positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kate Moar on [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience