Client & Sales Admin

School of Academic Coaching; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

SAC Tutoring is seeking a client services and sales administrator to support families from first enquiry through enrolment and ongoing service delivery. You will combine excellent customer service with confident, ethical sales skills, respond promptly to enquiries, and maintain accurate student records for a professional experience.

The role requires strong English, professional telephone skills, and the ability to discuss fees and enrolment options with parents.

Qualifications

• Strong spoken and written English.
• Professional telephone and customer-service skills.
• Ability to discuss services, fees and enrolment options with parents.
• Ability to build rapport and guide enquiries towards an appropriate decision.
• Strong organisational skills and attention to detail.
• Competence using computers, email, online forms, calendars and cloud-based systems.
• Ability to learn and use a customer relationship management system.
• Accurate data-entry and record-keeping skills.
• Sound judgement when handling concerns and confidential information.

Responsibilities

• Respond promptly and professionally to enquiries received by telephone, email, website forms, social media and other communication channels
• Explain SAC Tutoring's programs, subjects, year levels, campuses, online options, fees and enrolment procedures clearly
• Identify each student's learning needs and recommend an appropriate class, assessment, trial lesson or consultation
• Provide friendly and patient support to parents, students and tutors
• Resolve routine questions, concerns and complaints calmly and professionally
• Escalate academic, financial, safeguarding or complex service matters to the appropriate manager
• Contact new leads promptly and consistently and conduct structured enquiry and enrolment conversations
• Convert suitable enquiries into assessments, trial lessons and paid enrolments
• Create and update parent, student and opportunity records accurately and maintain current information about classes, timetables, campuses, tutors, fees and availability
• Communicate enrolment information and service changes to tutors and relevant staff

Job description

School of Academic Coaching – Springvale VIC

SAC Tutoring is seeking an organised, friendly and results-focused Client Services and Sales Administrator. This person will support families from their first enquiry through to enrolment and ongoing service delivery. The successful applicant will combine excellent customer service with confident, ethical sales skills. They will respond promptly to enquiries, recommend suitable tutoring options, maintain accurate student records and help ensure that every family receives a professional and supportive experience.

Key responsibilities

• Respond promptly and professionally to enquiries received by telephone, email, website forms, social media and other communication channels
• Explain SAC Tutoring's programs, subjects, year levels, campuses, online options, fees and enrolment procedures clearly
• Identify each student's learning needs and recommend an appropriate class, assessment, trial lesson or consultation
• Provide friendly and patient support to parents, students and tutors
• Resolve routine questions, concerns and complaints calmly and professionally
• Escalate academic, financial, safeguarding or complex service matters to the appropriate manager
• Contact new leads promptly and consistently and conduct structured enquiry and enrolment conversations
• Convert suitable enquiries into assessments, trial lessons and paid enrolments
• Create and update parent, student and opportunity records accurately and maintain current information about classes, timetables, campuses, tutors, fees and availability
• Communicate enrolment information and service changes to tutors and relevant staff

About you

• Strong spoken and written English
• Professional telephone and customer-service skills
• Confidence discussing services, fees and enrolment options with parents
• The ability to build rapport and guide enquiries towards an appropriate decision
• Strong organisational skills and attention to detail
• Competence using computers, email, online forms, calendars and cloud-based systems
• The ability to learn and use a customer relationship management system
• Accurate data-entry and record-keeping skills
• Sound judgement when handling concerns and confidential information
• A current Working with Children Check, or willingness and eligibility to obtain one before commencing
• Training in SAC Tutoring's programs, systems and enrolment processes
• Clear procedures, communication templates and sales guidance
• A supportive education-focused working environment
• Opportunities to develop skills in administration, customer service, CRM management and educational sales
• The opportunity to contribute to positive educational outcomes for students and families

About us

SAC Tutoring is an education-focused organisation providing tutoring programs and services to families and students.