School Programs Officer

A Team Tuition; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Full-time role in Varsity Lakes

Supportive close-knit team

Clear processes and KPIs

Opportunity to work across education,

Career growth opportunities

Job summary

A Team Tuition in Varsity Lakes is seeking a School Programs Officer to help run our three core areas: scheduling, operations, and family support.

In this full-time on-site role, you’ll manage tutor schedules, support program launches with AI-driven student profiles, and respond to parent enquiries, while coordinating with schools and our strategic partnerships team.

Qualifications

• 5+ years’ experience in administration, operations, scheduling or customer service.
• Highly organised with the ability to manage changing priorities.
• Excellent written and verbal communication skills.
• Proficient with technology, CRMs and AI tools.
• Comfortable speaking with parents and stakeholders.
• Strong problem-solving and relationship-building abilities.
• Salesforce experience is highly regarded.
• Education experience is a bonus, but not essential.
• Valid driver’s licence and access to a reliable vehicle.

Responsibilities

• Manage daily tutor scheduling and replacements.
• Communicate with tutors, schools and Program Convenors.
• Respond to parent phone and email enquiries.
• Manage Typeforms, CRM data and program administration.
• Prepare student profiles and curriculum resources using AI.
• Coordinate Blue Card and compliance information.
• Prepare programs and resources for upcoming school terms.

Skills

Administration

Operations

Scheduling

Customer service

CRM systems

AI tools

Communication

Stakeholder engagement

Problem solving

Education

Education experience (bonus)

Tools

Salesforce

Job description

A Team Tuition is Australia’s largest in-home and in-school tutoring provider. For over 12 years, we have supported students through mindset, strategy and structured support. We don't just sell tutoring; we sell transformation. You’ll be joining a culture that treats sales as a helping profession, supported by a leadership team that invests in your mindset and professional development.

Due to significant growth across our school partnerships, we are seeking a School Programs Officer to join our team at Varsity Lakes HQ.

Reporting to the Strategic Partnerships Manager, you’ll help keep our school programs running smoothly across three main areas:

APT Scheduling & Logistics – 40%

Manage tutor schedules, short-notice replacements and program changes.

School Program Operations – 30%

Support program launches, manage administration and use AI to create student profiles and learning resources.

Family & Student Support – 30%

Respond to parent enquiries, absences, make-up sessions and general program updates.

Key Responsibilities

• Manage daily tutor scheduling and replacements
• Communicate with tutors, schools and Program Convenors
• Respond to parent phone and email enquiries
• Manage Typeforms, CRM data and program administration
• Prepare student profiles and curriculum resources using AI
• Coordinate Blue Card and compliance information
• Prepare programs and resources for upcoming school terms

About You

• 5+ years’ experience in administration, operations, scheduling or customer service
• Highly organised and able to manage changing priorities
• Exceptional written and verbal communication skills
• Confident using technology, CRM systems and AI tools
• Comfortable speaking with parents and stakeholders
• Strong problem-solving and relationship-building skills
• Salesforce experience is highly regarded
• Education experience is a bonus, but not essential
• Valid driver’s licence and access to a reliable vehicle

What We Offer

• Full-time role based in Varsity Lakes
• Supportive and close-knit team
• Clear processes and KPIs
• Opportunity to work across education, operations and technology
• Career growth as our school programs expand

A Team Tuition is a Child Safe Organisation. We have a zero-tolerance policy for child abuse and are committed to promoting the safety and wellbeing of all students. All applicants must undergo rigorous screening, including background checks, reference checks, and hold a valid Working with Children Check (WWCC) prior to employment

Education, Training & Professional Development 101-1,000 employees

A Team Tuition strives for inspiring transformation through academic success and mentoring. The company currently has over 300 staff members and is currently expanding nationally with the vision of becoming the leading education provider in Australia by 2025. A Team Tuition tutors support both primary and high school students with homework, assignment & exam preparation, and building confidence and motivation towards school.

A Team Tuition strives for inspiring transformation through academic success and mentoring. The company currently has over 300 staff members and is currently expanding nationally with the vision of becoming the leading education provider in Australia by 2025. A Team Tuition tutors support both primary and high school students with homework, assignment & exam preparation, and building confidence and motivation towards school.