Client Retention & Growth Specialist

Signal Waste & Recycling; Adelaide; Presencial; AUD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Fuel card

Established client book

Growth opportunities

Descripción de la vacante

Signal Waste & Recycling is seeking an experienced account manager in Adelaide to oversee a portfolio of established clients. You will build strong relationships through regular contact and site visits, own renewals end-to-end, and proactively manage at-risk accounts.

The role focuses on growing existing accounts with additional services while maintaining meticulous client records. The ideal candidate demonstrates client-focused communication, disciplined follow-through, and a commercial

Formación

• Experience in account management, client retention or B2B relationships.
• Relationship-first approach with reliability and ease of dealing with clients.
• Disciplined follow-through to avoid missed details.
• Commercial sense for growing accounts and expanding services.

Responsabilidades

• Manage a portfolio of established, 12+ month clients.
• Build relationships through regular contact and site visits as needed.
• Own contract renewals end-to-end—track, open early, close before expiry.
• Catch at-risk accounts early and retain them.
• Grow existing accounts through additional services.
• Keep clean records of every client, renewal date and conversation.

Conocimientos

Account management

Client retention

B2B relationships

Phone communication

Commercial instinct

Follow-through

Descripción del empleo

• Manage a portfolio of our established, 12+ month clients
• Build the relationship through regular contact and site visits as needed
• Own contract renewals end-to-end — track them, open them early, close them before they expire
• Catch at-risk accounts early and keep them
• Grow existing accounts through additional services
• Keep clean records of every client, renewal date and conversation

What Success Looks Like

• 30 days: you know your book — every client, every renewal date, every risk
• 60 days: renewal conversations open ahead of expiry, at-risk accounts flagged and worked
• 90 days: a renewal rate that protects the base and early account-growth wins on the board

What We’re Looking For

• Account management, client retention or B2B relationship experience
• A relationship-first style — curious, reliable, easy to deal with
• Disciplined follow-through — nothing falls through the cracks
• Commercial instinct for where an account can grow
• Comfortable on the phone and in front of clients

What You’ll Get

• Car allowance + fuel card
• A warm book of established clients — no cold start
• A well-run operations team delivering behind you
• Room to grow — real ownership of the client base and how it develops

If you’re the person clients are glad to hear from, we’d like to talk.