Client Relationship Specialist (Key Account Manager)

HWLE Lawyers; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work policy (3:2)

State-of-the-art CBD offices

Job summary

HWLE Lawyers is seeking a Relationship Manager to join our Client Relationship Program team in Australia. You will be the primary BD contact for a portfolio of banking and financial institution clients, guiding relationship strategy and action plans while collaborating with partners across the national team.

You will coach stakeholders, analyze client needs, and contribute to client satisfaction and growth. We support flexible work (3:2) and multiple working arrangements.

Qualifications

• Sharp eye for detail and strong analytical and written skills.
• Studied a discipline related to law, commerce, business or marketing.
• Ability to coach and advise stakeholders.

Responsibilities

• Primary business development point of contact for a portfolio of key clients.
• Support and broaden relationships with Banking and financial institution clients.
• Develop and deliver tailored client relationship action plans.
• Identify client needs and translate into pursuit opportunities and connect with stakeholders.
• Advise and coach partners on client relationship management activities.
• Track progress on metrics for growth and strategic deliverables.
• Provide insights for client events in support of marketing efforts.
• Manage the Client Care Program for allocated clients.
• Identify opportunities to add value via partnerships and services.
• Evaluate, pursue and secure opportunities as they arise.

Skills

Attention to detail

Analytical skills

Stakeholder coaching

Strategic thinking

Education

Discipline in law/commerce/business/marketing

Tools

CRM software

Job description

• Forge a career with Australia's largest and fastest growing legal partnership


• Be part of a fresh, fun and supportive business development and marketing team environment


• Flexible work arrangements (3:2) - part-time and full-time candidates welcome to apply

About us

HWLE is not your typical law firm. Our rapid rise to become the largest legal partnership in Australia shows that in our case, the differences are real. We deliver first class legal advice to our government and commercial clients in every state and territory across Australia. Firm wide, we have over 270 Partners and 1900 people.

The opportunity

HWLE Lawyers has a rare opportunity for a Relationship Manager to join our Client Relationship Program team. Known internally as a Client Relationship Specialist, this role plays an integral part in the growth and relationship management of our banking and financial institution clients. We offer a fresh, fun and supportive team environment as part of our broader national business development and marketing team. We believe that a good work-life balance is important and we offer flexibility under our remote work policy (3:2). We also encourage both part‑time and full‑time candidates to apply for this role.

You’re not a typical candidate

You have a sharp eye for detail and great analytical and written skills, with the ability to coach and advise stakeholders. You will have studied a discipline related to law, commerce, business or marketing. You think strategically, will make valuable contributions and will bring great ideas to the table to help deliver an optimal client experience, increased client satisfaction and further growth.

It’s not your typical offer

You will play a vital role as the primary business development point of contact for a portfolio of key clients. In this role you will support and broaden our relationship with our Banking and financial institutional clients by using your skills to:

• develop and maintain a deep understanding of the client's business operations, objectives, opportunities and challenges;


• develop and deliver tailored relationship action plans for each of the client's business areas;


• identify client needs that translate into client pursuit opportunities and connect with relevant stakeholders;


• drive initiatives and ensure delivery of commitments made by team members in the agreed client relationship action plans;


• advise and coach partners on client relationship management activities;


• track progress on key metrics for growth, scale and other strategic deliverables;


• provide insights and guidance on client events in support of the wider marketing team efforts;


• work with the client experience lead to attend debriefs. identifying opportunities for improvement and gain client insights;


• managing the Client Care Program for the firm with your allocated clients;


• identify ways to add greater value via partnering activities and the delivery of value added services; and


• evaluate, pursue and secure opportunities as they arise.

What we offer

• Location: Our cutting-edge offices are conveniently located in the heart of the CBD amidst a fast‑pace, high-networking legal community. Enjoy working in a state‑of‑the‑art office environment with access to modern end of trip facilities.


• Culture: Be part of a firm renowned for its friendly and down‑to‑earth culture.


• Prestige: Join a firm consistently ranked at the forefront of the Australian legal market, where your work is recognised nationally.

HWLE strives to create an inclusive environment where our people want and feel comfortable to bring their entire selves to work. Varied perspectives contribute to our collective success so whatever your background, we'd love to hear from you and encourage you to apply. If you have reasonable accessibility requirements that will enable you to participate equitably in our recruitment process, please reach out to Anthony Gosti - [e-mail] for a confidential discussion.