Client Account Manager

SwitchCo Australia Pty Ltd; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

SwitchCo Australia Pty Ltd is seeking a Client Account Manager based in West Melbourne to own and grow key client relationships from end to end. You’ll drive account expansion, prepare proposals with the Business Development Manager, and ensure momentum in every deal with polished, pipeline-ready outputs.

Initially you’ll share Sales Coordinator responsibilities as we scale. You will manage and report on CRM data, produce regular forecasts, and lead tailored proposal development with concise

Qualifications

• Demonstrated experience in account management, client success, or a client-facing sales role.
• Proven ability to retain and grow client relationships with measurable outcomes.
• Experience supporting or working alongside a BDM or senior sales professional.
• Proficiency with a CRM platform and strong data discipline.
• Intermediate to advanced PowerPoint skills and comfort with Microsoft 365 and SharePoint.
• Strong written communication tailored to different audiences.
• Experience managing offshore or remote team members is desirable.

Responsibilities

• Take ownership of existing client accounts, ensuring relationship quality and retention.
• Identify and execute on upsell, cross-sell, and expansion opportunities.
• Partner with the BDM to prepare proposals and collateral to maintain momentum.
• Own the CRM, keep data accurate, and produce pipeline/forecast reports.
• Lead end-to-end proposal writing for opportunities.
• Build a library of templates and case studies to support submissions.

Skills

Account management experience

Client relationship growth

BDM collaboration

CRM proficiency

PowerPoint & MS 365

Written communication

Offshore/remote team experience

Job description

Client Account Manager at SwitchCo Australia Pty Ltd

A Role Built for Momentum

We’re looking for a Client Account Manager who doesn’t wait to be told what needs doing — someone who already knows. This is a commercially focused, client‑facing role at the centre of SwitchCo’s growth. You’ll own existing client relationships end‑to‑end, drive account expansion, and make sure the business never loses momentum on a deal due to lack of follow‑through.

This role works hand‑in‑glove with our Business Development Manager. Where the BDM opens doors, you make sure what’s behind them is polished, pipeline‑ready, and professionally delivered. Initially you’ll also carry Sales Coordinator responsibilities, with a transition plan in place as we scale.

Responsibilities

• Client Relationships: Take personal ownership of all existing client accounts — relationship quality, commercial health, and retention are yours to own.
• Account Growth: Identify and action upsell, cross‑sell, and scope expansion opportunities within every account.
• BDM Partnership: Act as the day‑to‑day operational partner to the BDM — preparing proposals, capability statements, and collateral so no sales opportunity loses momentum.
• Pipeline & CRM: Own the CRM. Keep it accurate, current, and leadership‑ready at all times. Produce regular pipeline and forecast reports that require no interpretation to act on.
• Proposal Writing: Lead proposal preparation end‑to‑end — tailored, well‑structured, and delivered fast.
• Collateral Management: Build and maintain a SharePoint library of proposal templates, case studies, and CVs to enable fast, consistent submissions.

Based in West Melbourne, you’ll be part of a tight, high‑performing team that operates like a specialist consultancy. At SwitchCo, you’ll have genuine influence over commercial outcomes and a direct line to leadership — no layers, no bureaucracy, just accountability and results.

Realities of the Role

This is a fast‑paced, commercially accountable role. You’ll need to be comfortable holding colleagues to account, challenging inaction when deals are at stake, and operating with a high degree of independence. The role carries real ownership — not just task completion.

Qualifications

• Demonstrated experience in account management, client success, or a client‑facing sales role.
• Proven ability to retain and grow client relationships, with evidence of expanded engagement or measurable satisfaction outcomes.
• Experience supporting or working alongside a BDM or senior sales professional.
• Proficiency in a CRM platform — or the demonstrated ability to get there fast — with a high standard of data discipline.
• Intermediate to advanced PowerPoint skills; comfortable with Microsoft 365 and SharePoint.
• Strong written communication skills with the ability to tailor tone and content to any audience.
• Experience managing offshore or remote team members is desirable.

Engagement

A self‑starter who takes initiative, communicates proactively, and holds themselves to a high standard without being told to.