Client Partner (12 Month Fixed Term Contract)

UM Worldwide; Canberra; On-site; AUD 150,000 - 190,000; Full time

Job summary

UM Worldwide in Canberra or Sydney is seeking a Client Partner on a 12 month fixed term contract to lead a major client portfolio. You will drive growth, manage budgets and steer strategic partnerships with senior stakeholders, delivering commercially impactful solutions.

You’ll influence executives, mentor teams, and position UM as a trusted advisor beyond traditional media agency services.

Qualifications

• Demonstrated experience leading senior client relationships.
• Strong background in media, marketing or related agency environments.
• Proven experience owning budgets, forecasting and revenue growth.
• Ability to influence at C-suite levels and across teams.
• Track record coaching and developing senior client teams.
• Strategic thinker who connects campaigns to broader business outcomes.
• Collaborative leader who builds connected, cross-functional solutions.

Responsibilities

• Lead senior client relationships across a major portfolio, becoming a trusted advisor and strategic partner.
• Develop and execute client growth strategies to deepen relationships and expand offerings.
• Own the commercial performance of the portfolio including revenue, budgets, forecasting and resource planning.
• Provide strategic leadership to client challenges and ensure recommendations align with business outcomes.
• Champion planning and delivery excellence with high-quality, connected work across the portfolio.
• Lead and coach your team to build a high-performing culture.
• Build relationships with C-suite and senior marketing stakeholders and influence strategic decisions.
• Stay ahead of industry trends and opportunities, positioning UM as a leader in communications and marketing effectiveness.

Skills

Senior client leader

Media industry experience

Commercial acumen

People leadership

Strategic thinking

Stakeholder management

Job description

At UM, we’re building the next generation of media leaders. Our business is built on three core principles:

• Precision
• Possibility
• Partnership.

These are brought to life through a culture where ambitious people can thrive, grow and make a genuine impact.

We call them UM Unicorns. Built, not born.

The Role

We're looking for a Client Partner to join the team in either Canberra or Sydney on a 12 month fixed term contract. As a Client Partner, you'll be the senior client leader across a major portfolio of business, responsible for driving client growth, commercial performance and strategic partnership. You'll build deep relationships with senior client stakeholders and work collaboratively with Strategy, Planning, Investment, Partnerships and specialist business units to ensure clients receive connected, innovative and commercially impactful solutions. This role requires outstanding leadership, commercial acumen, emotional intelligence and the ability to influence at the highest levels. You'll be expected to create confidence, identify growth opportunities, develop future leaders and position UM as a trusted business advisor rather than simply a media agency.

Key Responsibilities

• Lead senior client relationships across a major portfolio, becoming a trusted advisor and strategic partner to key stakeholders.
• Develop and execute client growth strategies, identifying opportunities to deepen relationships and expand the agency’s offering.
• Own the commercial performance of your portfolio, including revenue, budgets, forecasting, remuneration and resource planning.
• Bring strategic leadership to client challenges, confidently challenging thinking and ensuring recommendations are connected to meaningful business outcomes.
• Champion planning and delivery excellence, ensuring high-quality, connected and commercially impactful work across the portfolio.
• Lead and coach your team, creating a high-performing team culture built on accountability and growth.
• Build strong relationships with C-suite and senior marketing stakeholders, confidently navigating complex environments and influencing strategic business decisions.
• Stay ahead of industry trends, media developments and emerging opportunities, bringing informed perspectives to clients and positioning UM as a leader in communications and marketing effectiveness.

Who Are You?

• An experienced senior client leader with a strong background in media, communications, marketing or a related agency environment.
• Proven experience managing significant client portfolios, building trusted relationships with senior and C-suite stakeholders.
• A commercially minded leader with experience owning budgets, forecasting, revenue growth, P&L performance and broader commercial outcomes.
• A strategic thinker who can move beyond campaign delivery to understand and influence broader client business challenges and opportunities.
• A strong people leader with experience coaching, developing and empowering senior client teams and future leaders.
• Confident operating in complex stakeholder environments, with the communication skills and gravitas to influence at the highest levels.
• Naturally curious and proactive, with a track record of identifying growth opportunities, introducing new capabilities and finding better ways to solve client challenges.
• A collaborative leader who brings together different teams and capabilities to create connected solutions and genuinely impactful outcomes for clients.

Additional Information

UM, together with our Omnicom Media Group network is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.