Client Operations Representative

Skipz Recycling; City of Brisbane; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Monthly incentive program (up to $18k)

Career progression opportunities

Superannuation

Job summary

Skipz Recycling is seeking a Client Operations Representative to join our Brisbane team. You will manage high volumes of inbound calls from customers and drivers, coordinate collections and service schedules, and resolve issues with urgency and ownership.

The successful candidate will have logistics & supply chain experience, proficiency with cloud ERP systems, and strong communication skills. This is a fast-paced role with accountability and opportunity for growth within a purpose-driven

Qualifications

• Qualifications or proven experience in logistics & supply chain operations.
• Experience in a high-volume, fast-paced environment (operations, logistics, call centre).
• Proficient with cloud ERP systems and MS Office or equivalent.

Responsibilities

• Act as the primary contact for a high volume of inbound calls from customers and drivers.
• Coordinate collections, logistics, and service schedules in a fast-moving environment.
• Manage multiple service issues simultaneously with a high level of accuracy.
• Monitor service delivery to meet client expectations and compliance standards.
• Maintain accurate records of client accounts, service agreements, and operational data.
• Resolve issues quickly and proactively to ensure client satisfaction.
• Collaborate with the Operations Manager, drivers, and internal teams to keep services running smoothly.
• Support safety, compliance, and fatigue management requirements.
• Perform administrative and compliance tasks, including arranging EPA-regulated loads permits.

Skills

Logistics & supply chain operations

High-volume call handling

Multitasking under pressure

Decision making under pressure

Education

Logistics & supply chain operations experience

Tools

Cloud-based ERPs

Enterprise office suites

Job description

Job Description

About Us

We are a growing waste management and recycling company committed to delivering sustainable, efficient, and environmentally responsible solutions. Our mission is to reduce landfill impact while providing exceptional service to our clients across multiple industries.

About the Role

We are seeking a highly organised and customer-focused Client Operations Representative to join our Brisbane team. This role is central to ensuring smooth day-to-day operations, managing client relationships, and coordinating service delivery across our waste and recycling services.

This is a high pressure, fast-paced operations role with a constant flow of inbound calls from both customers and drivers. You will be expected to handle a high volume of competing priorities simultaneously, including missed services, schedule changes, urgent requests, and operational issues—often with incomplete information and tight timeframes.

This role is not suited to someone who prefers a slow or highly structured environment. Success in this position requires resilience, urgency, strong decision-making, and the ability to remain composed while things change rapidly. You will need to think on your feet, communicate clearly, and take ownership of problems through to resolution.

This is not a role suited to a strict 9–5 mindset. The team operates with a strong sense of accountability and ownership, stepping up to get the job done when it matters.

Key Responsibilities

• Act as the primary point of contact for a high volume of inbound calls from customers and drivers


• Coordinate collections, logistics, and service schedules in a fast-moving environment


• Manage multiple service issues simultaneously while maintaining a high level of accuracy


• Monitor service delivery to ensure client expectations and compliance standards are met


• Maintain accurate records of client accounts, service agreements, and operational data


• Resolve issues quickly and proactively to ensure high levels of client satisfaction


• Work closely with the Operations Manager, drivers, and internal teams to keep services running smoothly


• Support safety, compliance, and fatigue management requirements


• Perform administrative, housekeeping and compliance tasks, including accurate record keeping and arranging permits for EPA-regulated loads

About You

• You hold qualifications or relevant experience in logistics & supply chain operations.


• Advanced proficiency in cloud-based ERPs and enterprise office suites


• Proven experience in a high-volume, fast-paced environment (e.g. operations, logistics, call centre, or similar)


• Comfortable handling constant inbound calls and switching between tasks quickly


• Able to manage pressure, competing demands, and difficult situations without losing focus


• Strong organisational skills, with the ability to prioritise and make quick decisions


• Excellent communication, problem-solving abilities with a customer centric mindset


• High attention to detail and administrative accuracy, even under pressure


• Takes ownership, follows through until task completion


• Comfortable making outbound calls to clients to follow up, chase work, and identify additional service opportunities

What We Offer

We foster a culture built on accountability, ownership, and team support—where people are trusted to take responsibility, support each other, and deliver outcomes.

• $90,000 PA + Superannuation.


• Laptop and phone


• Monthly incentive program, with the opportunity to earn additional income linked to performance (including proactive client follow-ups, outbound calls, and service outcomes) - potential up to $18k PA.


• Opportunity to grow your career in a purpose-driven, environmentally focused industry


• Supportive and collaborative team environment


• Career progression opportunities, including pathways into management roles for the right candidate