Client On-Boarding Specialist

Equifax; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Equifax is seeking a Client On-Boarding Specialist in Sydney for a 12-month fixed-term contract. You will guide small to medium clients through end-to-end onboarding of Equifax solutions, bridging business requirements with technical delivery, to ensure a smooth implementation and long-term success.

You will collaborate with customer service, project management, and solution teams, while leveraging product knowledge to support delivery and drive customer satisfaction.

Qualifications

• 3-year degree in Business or IT Systems.
• 1+ years as a business-focused Business Analyst.
• Experience interacting with external customers.
• 1+ years hands-on with SQL Server or Oracle DB.
• Experience mapping processes and documenting workflows with Visio.
• Proficiency in XML interfaces and business systems.
• Technical aptitude in basic architecture and data structures.

Responsibilities

• Manage customer expectations and scope changes during the implementation lifecycle.
• Respond promptly and professionally to customer requests and technical inquiries.
• Work directly with customers to implement and test Equifax solutions.
• Gather and analyze detailed business requirements to ensure solutions meet client needs.
• Document user requirements, business processes, and workflows to create maps and scoping documents.
• Create functional specifications and change request documentation as required.
• Monitor and report on application changes and specific client requests.
• Leverage deep product knowledge to provide technical aptitude and guidance during delivery.
• Collaborate with internal project managers, sales, and solution consultants to align delivery goals.
• Maintain an up-to-date understanding of new product developments across the Equifax business.

Skills

Process mapping

Visio

SQL Server

Oracle

XML interfaces

Education

Bachelor's degree in Business or IT Systems

Tools

Microsoft SQL Server

Oracle Database

Job description

Work Location - Sydney ONLY

Fixed Term Contract - 12month

As a Client On-Boarding Specialist within our Operations team, you will provide end-to-end support and guidance for small to medium clients integrating with Equifax’s specialist products. You will act as a critical bridge between customer requirements and technical delivery, ensuring a seamless implementation experience that drives long-term success

What you’ll do

• Manage customer expectations and scope changes throughout the implementation lifecycle.

• Respond promptly and professionally to all customer requests and technical enquiries.

• Work directly with customers to implement and test specialized Equifax solutions.

• Gather and analyze detailed business requirements to ensure solutions meet client needs.

• Document user requirements, business processes, and workflows to create process maps and scoping documents.

• Create functional specifications and change request documentation as required.

• Monitor and report on application changes and specific client requests.

• Leverage deep product knowledge to provide technical aptitude and guidance during delivery.

• Collaborate with internal project managers, sales, and solution consultants to align delivery goals.

• Maintain an up-to-date understanding of new product developments across the Equifax business.

What experience do you need

• A minimum 3-year degree in a Business or IT Systems discipline.

• 1+ years of experience as a business-focused Business Analyst.

• Proven experience in a role involving direct interaction with external customers.

• 1+ years of hands‑on experience with Microsoft SQL Server or Oracle database management.

• Demonstrated experience with process mapping and workflow documentation using Visio.

• Professional proficiency in XML interfaces and business systems infrastructure.

• Technical aptitude in navigating basic architecture and data structures.

What could set you apart

• Working knowledge of Equifax bureau & Identity Related Products.

• An understanding of the credit origination or lending process.

• An understanding of the AUSTRAC KYC rules.

• A willingness to drive AI usage, not just for personal productivity, but to transform how we work.

Primary Location:

AUS-Sydney-Blue-Street

Function:

Function - Customer Service

Schedule:

Full time