Client Liaison Team Lead — Forensic Services

Queensland Government; Brisbane; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Superannuation and leave entitlements

Professional development opportunities

Supportive team culture

Impactful work in forensic and justice

Job summary

Queensland Government – Forensic Science Queensland is recruiting a Client Liaison Team Coordinator in Brisbane. You will lead a frontline team responsible for managing client enquiries, coordinating information requests and supporting subpoena processes to ensure timely court timeframes.

Working with Queensland Police and the Department of Justice, you’ll nurture stakeholder relationships, drive service excellence and mentor staff in a fast-paced environment that supports forensic and justice

Qualifications

• Experience leading or coordinating teams in a client-focused environment.
• Strong communication and stakeholder engagement skills.
• Ability to manage competing priorities and achieve outcomes within tight timeframes.
• Sound judgement, problem-solving skills and attention to detail.
• Commitment to quality, continuous improvement and maintaining confidentiality.

Responsibilities

• Lead, coach and support a team of Client Liaison Officers and administrative staff.
• Coordinate client enquiries and information requests from internal and external stakeholders.
• Manage and prioritise case-related requests to support forensic service delivery and court timeframes.
• Oversee subpoena and information request processes, ensuring deadlines are met.
• Build and maintain strong working relationships with Queensland Police, the Department of Justice and other key partners.
• Drive high-quality client service standards and promote continuous improvement across team processes.
• Support staff development through training, onboarding and ongoing mentoring.
• Review and maintain operational procedures to ensure compliance with legislative, quality and accreditation requirements.

Skills

Team leadership

Stakeholder engagement

Communication

Problem solving

Attention to detail

Job description

Queensland Government – Forensic Science Queensland is recruiting a Client Liaison Team Coordinator in Brisbane. You will lead a frontline team responsible for managing client enquiries, coordinating information requests and supporting subpoena processes to ensure timely court timeframes.

Working with Queensland Police and the Department of Justice, you’ll nurture stakeholder relationships, drive service excellence and mentor staff in a fast-paced environment that supports forensic and justice