Client Liaison Coordinator

Queensland Government; Brisbane; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Superannuation and leave entitlements

Professional development opportunities

Supportive team culture

Impactful work in forensic and justice

Job summary

Queensland Government – Forensic Science Queensland is recruiting a Client Liaison Team Coordinator in Brisbane. You will lead a frontline team responsible for managing client enquiries, coordinating information requests and supporting subpoena processes to ensure timely court timeframes.

Working with Queensland Police and the Department of Justice, you’ll nurture stakeholder relationships, drive service excellence and mentor staff in a fast-paced environment that supports forensic and justice

Qualifications

• Experience leading or coordinating teams in a client-focused environment.
• Strong communication and stakeholder engagement skills.
• Ability to manage competing priorities and achieve outcomes within tight timeframes.
• Sound judgement, problem-solving skills and attention to detail.
• Commitment to quality, continuous improvement and maintaining confidentiality.

Responsibilities

• Lead, coach and support a team of Client Liaison Officers and administrative staff.
• Coordinate client enquiries and information requests from internal and external stakeholders.
• Manage and prioritise case-related requests to support forensic service delivery and court timeframes.
• Oversee subpoena and information request processes, ensuring deadlines are met.
• Build and maintain strong working relationships with Queensland Police, the Department of Justice and other key partners.
• Drive high-quality client service standards and promote continuous improvement across team processes.
• Support staff development through training, onboarding and ongoing mentoring.
• Review and maintain operational procedures to ensure compliance with legislative, quality and accreditation requirements.

Skills

Team leadership

Stakeholder engagement

Communication

Problem solving

Attention to detail

Job description

Queensland Government – Coopers Plains QLD

Lead a high-performing client liaison team that plays a critical role in Queensland's criminal justice system. As the Client Liaison Team Coordinator with Forensic Science Queensland, you'll oversee a team responsible for managing clientenquiries, coordinating information requests, supporting subpoena processes, and ensuring priority forensic cases progress efficiently.

Working with Queensland Police, the Department of Justice and forensic specialists, you'll build strong stakeholder relationships while mentoring and developing staff.

This is an opportunity to combine leadership, client service excellence and operational coordination in a unique environment where your work directly supports the delivery of forensic services across Queensland.

About the role

Join Forensic Science Queensland (FSQ) and help support the delivery of critical forensic services that contribute to Queensland's criminal justice and coronial systems. As the Client Liaison Team Coordinator, you will lead a dedicated team responsible for managing client interactions, coordinating information requests and ensuring timely communication between forensic laboratories and key stakeholders.

This is a rewarding team leader opportunity for someone who enjoys balancing people management, stakeholder engagement and operational coordination in a fast-paced environment.

In this role you will:

• Lead, coach and support a team of Client Liaison Officers and administrative staff.
• Coordinate client enquiries and information requests from internal and external stakeholders.
• Manage and prioritise case-related requests to support forensic service delivery and court timeframes.
• Oversee subpoena and information request processes, ensuring deadlines are met.
• Build and maintain strong working relationships with Queensland Police, the Department of Justice and other key partners.
• Drive high-quality client service standards and promote continuous improvement across team processes.
• Support staff development through training, onboarding and ongoing mentoring.
• Review and maintain operational procedures to ensure compliance with legislative, quality and accreditation requirements.

About you

We're looking for a confident and capable leader who can foster a collaborative team culture while delivering exceptional client service.

You will bring:

• Experience leading or coordinating teams in a client-focused environment.
• Strong communication and stakeholder engagement skills.
• The ability to manage competing priorities and achieve outcomes within tight timeframes.
• Sound judgement, problem-solving skills and attention to detail.
• A commitment to quality, continuous improvement and maintaining confidentiality.

At FSQ, you'll be part of a team whose work directly supports the administration of justice and community safety across Queensland. You'll work alongside dedicated professionals in a collaborative and supportive environment while contributing to meaningful outcomes for Queenslanders.

We offer:

• Flexible working arrangements where operational requirements permit.
• Generous superannuation and leave entitlements.
• Opportunities for professional development and career growth.
• A supportive team culture that values respect, integrity and collaboration.
• The opportunity to make a tangible impact through work that supports forensic and justice outcomes.

Please note that this is primarily an operational leadership position with responsibility for overseeing a frontline service function. While flexible working arrangements may be considered where operationally appropriate, regular on-site attendance is an inherent requirement of the role to ensure effective team leadership, stakeholder support and continuity of service delivery.

Applications to remain current for 12 months.