Client Liaison Officer

NSW Health; Tamworth; On-site; AUD 60,000 - 62,000; Part time

Benefits offered by this job

Salary packaging options

Additional leave days (up to 12)

Gym discounts

Employee Assistance Program

Job summary

NSW Health Pathology is hiring a Client Liaison Officer to support relationships with medical practitioners, practice managers, and healthcare partners across the New England region. Based in Tamworth, you will travel to client sites and events to strengthen partnerships and ensure a positive experience for referrers and clients.

You will coordinate with laboratory teams and clinicians to resolve issues and identify opportunities to improve service delivery and business growth across the region.

Qualifications

• Ability to interpret pathology technical information.
• Experience performing administrative tasks and prioritising work.
• Strong problem solving and conflict resolution skills.
• High level interpersonal, written and verbal communication skills.
• Commitment to quality customer-focused service and continuous improvement.

Responsibilities

• Support NSW Health Pathology Business Development Unit with referrers and customers.
• Assist in delivering a high-quality, customer-focused service across NSW Health Pathology.
• Travel to client sites, laboratories and events as required.

Skills

Interpersonal skills

Administrative tasks

Problem solving

Communication

Teamwork

Driver's licence

Willingness to travel

Tools

Microsoft Office

Job description

Employment Type:TemporaryPart Time up to November 2027, with potential availability of ongoing employment
Position Classification:Administration Officer Level 6
Remuneration:$43.83 - $44.86 per hour plus superannuation
Hours Per Week:24
Requisition ID:REQ702594
Location: Tamworth Hospital
Applications Close: 22 November 2026 - 11:59pm

About the opportunity

Interested in building strong healthcare partnerships and delivering exceptional customer service? NSW Health Pathology is seeking a proactive Client Liaison Officer to support and strengthen relationships with medical practitioners, practice managers and other healthcare partners across the New England of NSW.

In this role, you'll work closely with laboratory teams, clinicians and customers to resolve issues, identify opportunities to enhance service delivery, support business growth initiatives, and ensure a positive experience for our referrers and clients. You'll be a key representative of NSW Health Pathology, helping maintain existing partnerships while supporting the development of new business opportunities across the region.

This role is part of the NSW Health Pathology Business Development team and supports customers and stakeholders across the New England area. Based in Tamworth, the position involves regular engagement with medical practices, healthcare providers, community organisations and NSW Health stakeholders and includes travel to client sites, laboratories and events as required.

What you'll be doing

Assist the NSW Health Pathology Business Development Unit with support for new and existing referrers, medical practices, customers, Community entities and Commercial services to ensure the delivery of an effective, quality focused service.

What we can offer you

Financial Benefits - Generous salary packaging options and other fringe benefits

Work-life Balance - Up to 12 additional days off per year in addition to Annual Leave (for full-time employees)

Professional Growth - Learning and development opportunities, including in-house training with RTO My Health Learning

Health & Wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families.

• Ability to interpret pathology technical information
• Demonstrated ability to perform administrative tasks, determine priorities, exercise independent judgment, discretion and initiative, prioritise work, meet deadlines, task allocation and achieve service/unit objectives.
• Demonstrated experience in problem solving, conflict resolution, working within a team and risk management
• High level of interpersonal, written and verbal communication skills
• Demonstrated commitment to providing quality customer-focused service and applying quality improvement initiatives to workplace practices and procedures
• Demonstrated ability to use a wide range of computer hardware, Microsoft software applications and electronic systems to complete work activities
• Current Drivers licence, exemplary driving record and the capacity/willingness to travel and work at various NSWHP sites

More principles and policies are being established to support hiring managers identify AI formed responses. We may not progress applications if we don’t feel you have spoken to your own experiences and demonstrated your capabilities without AI assistance.

Information for applicants

NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity.

NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments.

NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website

You must have valid working rights in Australia for the duration of the appointment to be eligible to apply.

All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2026_004 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment.

An eligibility list may be created for similar vacancies in the future.

We encourage applicants to submit responses that reflect their own experiences and perspectives.