Client Experience & Relationship Lead

Kelly+Partners Accountants; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Kelly+Partners Accountants in Sydney seeks a people-focused professional to keep client relationships thriving and workflows moving behind the scenes. You don’t need an accounting degree—the technical team handles the numbers while you handle communication, scheduling and client experience.

You will build trust with clients, coordinate requests and support events, with opportunities to grow within a supportive team that values learning and long-term careers.

Qualifications

• Experience in customer service, administration, hospitality, retail, account management or another people-focused role

Responsibilities

• Build strong relationships with clients and become a trusted point of contact
• Respond to enquiries and keep clients informed
• Coordinate workflows, deadlines and follow-ups
• Preparing client documents and managing information requests
• Maintaining accurate records and keeping systems up to date
• Working closely with our local and offshore teams to keep work moving
• Supporting client events, team initiatives and office activities
• Identifying opportunities to improve processes and client experiences

Skills

Customer service

Administration

Hospitality

Retail

Account management

Job description

Kelly+Partners Accountants in Sydney seeks a people-focused professional to keep client relationships thriving and workflows moving behind the scenes. You don’t need an accounting degree—the technical team handles the numbers while you handle communication, scheduling and client experience.

You will build trust with clients, coordinate requests and support events, with opportunities to grow within a supportive team that values learning and long-term careers.