Client Coordinator

Omnicom Media Group Holdings Inc.; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Omnicom Media Group Holdings Inc. is seeking a Client Coordinator - Multicultural and First Nations to coordinate and deliver the social moderation service for Australian Government clients. You will also support the Client Manager across partnerships, client service, and campaign delivery.

The role suits someone who is organised, responsive and curious, with strong attention to detail and an interest in building specialist capability.

Responsibilities

• Own the day-to-day coordination and delivery of the social moderation service across Australian Government clients.
• Maintain moderation schedules, coverage, handovers and escalation pathways.
• Monitor activity, identify issues and escalate them quickly.
• Coordinate with clients, moderators and internal teams to resolve operational issues.
• Prepare meeting materials, notes, actions and follow-ups for client requests.
• Develop and maintain work back schedules and project trackers.

Skills

Attention to detail

Organised

Stakeholder management

Communication

Job description

Client Coordinator - Multicultural and First NationsAbout the RoleAs a Client Coordinator - Multicultural and First Nations, your primary responsibility is coordinating anddelivering the social moderation service across Australian Government clients. You'll also support theClient Manager across integrated partnerships, client service, project coordination and campaign delivery.You'll work with clients, internal teams, moderators, specialist media partners and suppliers to keep activityorganised, accurate and on track. This role suits someone who is organised, responsive and curious, withstrong attention to detail and an interest in building specialist capability.What You'll Actually Be DoingThe Social Moderation Service*; Own the day-to-day coordination and delivery of the social moderation service*; Maintain moderation schedules, coverage, handovers and escalation pathways*; Ensure moderation activity follows agreed client requirements and response frameworks*; Monitor activity, identify emerging issues and escalate them quickly*; Coordinate with clients, moderators and internal teams to resolve operational issues*; Maintain accurate service records and inputs for finance and reportingThe Client Coordination & Support*; Support the Client Manager with day-to-day client requests and enquiries*; Prepare meeting materials, notes, actions and follow-ups*; Respond to routine requests professionally and escalate advice or decisions when required*; Maintain clear action lists, status updates and client documentation*; Build positive working relationships through responsive and reliable communicationThe Multicultural and First Nations Partnership Support*; Support the Client Manager in delivering integrated partnerships*; Coordinate inputs from specialist and community media partners*; Support creative, asset, language and translation workflows*; Help prepare briefs, presentations and partnership documentation*; Identify cultural considerations, opportunities or risks and escalate them earlyThe Project Management & Campaign Delivery*; Develop and maintain work back schedules and project trackers*; Track milestones, dependencies, approvals and delivery deadlines*; Coordinate creative assets, partner deliverables and campaign information*; Work with Strategy, Planning, Partnerships, Trading and Creative Connections*; Support activity through implementation, execution and reporting*; Keep project information accurate, organised and up to date