Information Referral Officer

Victorian Government; Ballarat; Sur place; AUD 82 000 - 97 000; Plein temps

Avantages offerts par ce poste

Salary packaging up to $15,900

Hybrid work arrangement

Flexible leave and benefits

Professional development opportunities

Generous annual leave

Résumé du poste

Victoria Legal Aid in Ballarat is seeking a dedicated role to support people affected by family violence, helping them understand their legal options and access services.

In this ongoing role, you will triage, identify risk, provide clear legal information and referrals, and support clients in court and by phone, working with duty lawyers, police, court staff and community services to ensure people feel safe and heard.

Qualifications

• Experience in a legal setting, particularly in family violence, child protection or criminal law.
• Strong problem-solving skills and the ability to identify people’s needs and appropriate support.
• Clear, respectful communication skills, including supporting distressed or pressured individuals.
• An understanding of the legal and support services available to people affected by family violence.
• Ability to remain calm, focused and responsive in a busy court environment.

Responsabilités

• Provide high-quality support to people affected by family violence, helping them understand legal options and access services.
• Perform triage, identify and respond to risk, provide clear legal information and referrals.
• Support clients in person at court and by telephone.
• Collaborate with duty lawyers, Victoria Police, court staff and other services to ensure clients feel safe and heard.
• Work from Ballarat office on Wadawurrung Country.

Connaissances

Triage support

Interpersonal communication

Problem solving

Calm under pressure

Description du poste

Work Type: Ongoing - Full-time or part-time

Grade: WVR 3.1

Occupation: Other

Reference: VG/VLA/RSD/1949157

Make a difference for people affected by family violence by supporting them access the legal help they need.

• Full-time ongoing position (part-time application considered)
• Salary range: $81,081 - $96,976 plus super
• Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role

In this role, you'll provide high-quality support to people affected by family violence, helping them understand their legal options and access appropriate services. You'll provide triage, identify and respond to risk, provide clear and timely legal information and referrals, and support people both in person at court and by telephone.

You’ll work closely with duty lawyers, Victoria Police, court staff, registrars, family violence support workers and other legal and community services to ensure people feel safe, heard, respected and supported throughout the court process.

This role is based at our Ballarat office on Wadawurrung Country

Why Ballarat?

• Our office is just over an hour drive from Melbourne and Geelong.
• All the amenities of a city, without the extended commute to work.
• Exposure to multiple practice areas including crime, child protection, family violence, family law and civil justice.
• Opportunity to deliver community legal education with legal staff and other specialist roles.
• Feel a sense of connectedness and community from working in regional Australia.

About you

• Experience working in a legal setting, particularly in family violence, child protection or criminal law.
• Strong problem-solving skills and the ability to identify people's needs and appropriate support.
• Clear, respectful communication skills, including the ability to support people who may be distressed or under pressure.
• An understanding of the legal and support services available to people affected by family violence.
• The ability to remain calm, focused and responsive in a busy court environment.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About VLA

We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1500+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• A focus on work-life balance, including flexibleworking arrangements
• Hybridwork fromhome& office model
• Generous leave benefits, including:
  • Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
  • Paid gender affirmation leave
  • Five days both paid reproductive and fertility leave per calendar year
• Annual 3% salary increase each December plus performance-related salary incentives
• Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
• Individual learning and professional development opportunities, tailored to your role and career goals
• Free annual flu vaccinations
• Access to our E mployee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

Applications close by 11.59pm on Sunday 18 October 2026.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.