Client Care Specialist - Outbound Calls (Hybrid)

Slater And Gordon; Melbourne; On-site; AUD 34,000 - 52,000; Full time

Job summary

Slater and Gordon is seeking a Client Services Consultant to join the National Client Care team's Outbound Call Centre in Ringwood. The role focuses on generating appointments, handling client inquiries, and delivering high-quality service across inbound and outbound calls.

You'll be part of enablement and support teams, with full training provided, and options for casual or full-time, requiring availability at least three days Monday to Thursday, 9:00am to 5:00pm.

Qualifications

• Customer service experience and confidence speaking with potential clients on the phone.
• Strong communication and listening skills with a creative, problem-solving approach.
• Tech savviness and the ability to use multiple computer systems while recording information during a conversation.
• Resilience and comfort working in a busy contact centre environment.
• Motivation to meet individual and team goals, and a positive approach to working as part of a team.
• Inbound or outbound contact centre experience, including converting leads.
• No legal experience is necessary. Full training will be provided, including a three-to-four-week training component.

Responsibilities

• Generate appointments for lawyers with clients.
• Manage and resolve prospective and existing client enquiries, including following up enquiries and assisting with objections.
• Provide a high level of client service across inbound and outbound calls.
• Refer callers to appropriate services when Slater and Gordon cannot assist.
• Ensure solicitors receive accurate information about prospective clients and their matters.
• Accurately record client information and treat it professionally and confidentially.
• Record referral and marketing sources, and stay aware of relevant changes to legislation, practice areas and screening criteria.

Skills

Customer service

Strong communication

Phone etiquette

Problem-solving

Empathetic and caring

Tools

CRM software

Data entry

Job description

Slater and Gordon is seeking a Client Services Consultant to join the National Client Care team's Outbound Call Centre in Ringwood. The role focuses on generating appointments, handling client inquiries, and delivering high-quality service across inbound and outbound calls.

You'll be part of enablement and support teams, with full training provided, and options for casual or full-time, requiring availability at least three days Monday to Thursday, 9:00am to 5:00pm.