Client Care Specialist

Slater & Gordon Lawyers; Melbourne; Híbrido; AUD 60.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Annual salary review

Service leave

Wellness reimbursement

Career development

Hybrid work arrangements

Flexible work options

Resumo da vaga

Slater and Gordon Lawyers is seeking a Client Services Consultant to join the National Client Care team’s Outbound Call Centre in Ringwood. The role offers casual and full-time positions with 9:00am–5:00pm hours and at least three days Mon–Thu, including Mon and Tue.

You will generate appointments for lawyers, manage client inquiries, and provide exceptional service across inbound and outbound calls. Training is provided; prior legal experience is not required.

Qualificações

• Demonstrated commitment to high-quality service and client outcomes.
• Proactive, solutions-focused mindset in a busy contact centre.
• Strong relationship-building and clear, respectful communication.
• Willingness to learn, accept feedback and grow in a progressive organisation.

Responsabilidades

• Generate appointments for lawyers with clients.
• Manage and resolve client enquiries, including follow-ups and objections.
• Provide high-level client service across inbound and outbound calls.
• Refer callers to appropriate services when needed.
• Ensure solicitors receive accurate information about prospective clients.
• Record client information accurately and confidentially.
• Document referral sources and stay updated on relevant legislation and screening criteria.

Conhecimentos

Customer service

Phone communication

Active listening

Problem solving

Tech savviness

Resilience

Teamwork

Inbound/outbound calls

Learning aptitude

Ferramentas

CRM systems

Descrição da vaga

Slater and Gordon Lawyers is seeking a Client Services Consultant to join the National Client Care team’s Outbound Call Centre in Ringwood. The role offers casual and full-time positions with 9:00am–5:00pm hours and at least three days Mon–Thu, including Mon and Tue.

You will generate appointments for lawyers, manage client inquiries, and provide exceptional service across inbound and outbound calls. Training is provided; prior legal experience is not required.