Client Care Specialist — Outbound Calls (Hybrid)

Slater and Gordon Lawyers; Melbourne; Ibrido; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual salary increase

Wellness reimbursement

Career development opportunities

Hybrid work model

Flexible work arrangements

Descrizione del lavoro

Slater and Gordon in Melbourne is seeking a Client Services Consultant to join the National Client Care team's Ringwood outbound call centre. You'll generate appointments, handle inquiries, and provide high-quality client service across calls.

Full training will be provided; no legal experience is required. There are casual and full-time positions, with availability for three days Mon-Thu, 9:00am–5:00pm, and hybrid work arrangements to support flexibility.

Competenze

• Customer service experience and confidence speaking with potential clients on the phone.
• Strong communication and listening skills, and a creative, problem-solving approach.
• Tech savviness and the ability to use multiple computer systems while recording information during a conversation.
• Resilience and comfort working in a busy contact centre environment.
• Motivation to meet individual and team goals, and a positive approach to working as part of a team.
• Inbound or outbound contact centre experience, including converting leads, which is highly desirable.

Mansioni

• Generate appointments for lawyers with clients.
• Manage and resolve prospective and existing client enquiries, including following up enquiries and assisting with objections.
• Provide a high level of client service across inbound and outbound calls.
• Refer callers to appropriate services when Slater and Gordon cannot assist.
• Ensure solicitors receive accurate information about prospective clients and their matters.
• Accurately record client information and treat it professionally and confidentially.
• Record referral and marketing sources, and stay aware of relevant changes to legislation, practice areas and screening criteria.

Conoscenze

Customer service

Phone communication

Listening skills

Teamwork

Problem solving

Learning mindset

Strumenti

CRM software

Descrizione del lavoro

Slater and Gordon in Melbourne is seeking a Client Services Consultant to join the National Client Care team's Ringwood outbound call centre. You'll generate appointments, handle inquiries, and provide high-quality client service across calls.

Full training will be provided; no legal experience is required. There are casual and full-time positions, with availability for three days Mon-Thu, 9:00am–5:00pm, and hybrid work arrangements to support flexibility.