Client Care & Spaces Lead — Onboarding & Projects

Cachet Group; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Birthday and wellness leave

Vibrant social culture with events

Career growth opportunities

Learning & development opportunities

Job summary

Cachet Group is seeking a Care Success Lead to ensure the long-term success of client fit-out spaces after project completion. You will onboard customers, manage relationships, and coordinate maintenance, modifications, and small works projects, acting as the main conduit between Cachet, clients, and subcontractors.

You will oversee care-related work orders, ensure safety compliance, supervise sites, and support business growth through proactive problem-solving and exceptional customer

Qualifications

• Background in site or project coordination.
• Experience in facilities management or customer success.
• Understanding of construction and safety compliance requirements.
• Ability to manage multiple projects while maintaining high service levels.
• Excellent communication and stakeholder engagement.

Responsibilities

• Provide seamless onboarding and training for new customers, ensuring they understand how to get the most out of their space with Cachet Care.
• Act as the primary contact for customer support, managing issues, minor repairs, and coordinating modifications with minimal disruption.
• Build and maintain strong relationships across customer organisations, aligning with the Cachet Sales team to support tenant retention and engagement.
• Oversee and manage all Cachet Care‑related work orders, including minor works, repairs, warranty management, and modifications up to $150K.
• Conduct site supervision, inspections, and project management to ensure high-quality, profitable delivery of works.
• Enforce and adhere to all site safety procedures, permits, and safe work practices.
• Proactively create demand for profitable space modifications and upgrades, supporting large fit outs with Cachet Projects team.
• Maintain accurate documentation, use logging tools (e.g., Asana), and ensure timely resolution of tickets and requests.

Skills

Customer focus

Site coordination

Relationship building

Communication skills

Project coordination

Safety/compliance understanding

Tools

Asana

Job description

Cachet Group is seeking a Care Success Lead to ensure the long-term success of client fit-out spaces after project completion. You will onboard customers, manage relationships, and coordinate maintenance, modifications, and small works projects, acting as the main conduit between Cachet, clients, and subcontractors.

You will oversee care-related work orders, ensure safety compliance, supervise sites, and support business growth through proactive problem-solving and exceptional customer