Client Care Representative

Animal Emergency Australia; Hobart; On-site; AUD 32,000 - 46,000; Part time

Benefits offered by this job

Above-award pay

Shift penalties

17.5% leave loading

Wellbeing program for employees

Pet discounts

Fitness Passport gym discounts

Refer a Friend program

Employee Assistance Program

Job summary

Animal Emergency Service Hobart, part of the Animal Emergency Australia network, is seeking a Permanent Part-Time Client Care Representative to join our Hobart team. This role offers 60 hours per fortnight, with an above-award hourly rate and shift penalties.

You will welcome clients and their pets, triage on arrival, and provide timely updates while supporting front-dof-clinic operations. Join a nationally connected, locally led emergency veterinary network.

Qualifications

• Experience delivering excellent customer service in busy settings.
• Ability to triage and communicate clearly with clients.
• Resilience in a fast-paced emergency environment.

Responsibilities

• Provide outstanding service to clients and pets, including triaging on arrival.
• Keep clients informed with timely updates and answer questions.
• Collaborate with the team on patient updates, needs, and finances.
• Assist clients with insurance and finance-related queries.
• Handle cash and daily reconciliations.
• Perform administrative duties to support front-of-clinic operations.

Skills

Customer service

High-pressure environment

Empathy and teamwork

Job description

Ready to join our team? We're looking for a

Animal Emergency Service Hobart is looking for a Permanent Part-time Client Care Representative to work 60 hours per fortnight.

• Meaningful work with a great mix of people, admin and animals!
• Thrive in a role that blends empathy, teamwork, and quick thinking.
• Earn great penalty rates working nights, weekends, and public holidays.

Locally led, nationally connected, centrally supported
Animal Emergency Australia (AEA) is Australia’s largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.
We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.
Animal Emergency Service (AES) Hobart
At AES Hobart, part of the Animal Emergency Australia (AEA) network, you’ll work at the forefront of emergency medicine, delivering life‑saving care when it matters most.

What you’ll be doing

• Providing outstanding service to clients and pets, including triaging on arrival
• Keeping clients informed with timely updates on their pets and answering questions
• Collaborating with the team on patient updates, needs, and financial information
• Assisting clients with insurance and finance‑related queries
• Handling cash and performing daily reconciliations
• Performing administrative duties to support front‑of‑clinic operations

Shift work will be required including a mix of nights, weekends, and public holidays.

About You

• Skilled in delivering exceptional customer experiences in high-pressure environments
• Resilient and calm in a complex and fast-paced emergency environment
• Adaptable to respond to changing priorities
• Prior experience in a veterinary setting may be advantageous but is not essential
• Reliable transport is essential

What We Offer

• Permanent Part-Time offering 60 hours per fortnight
• Above-award hourly rate from $28.50per hour + super + 17.5% leave loading + shift penalties
• Collaborative and supportive team that will help to develop your career
• Pet well-being discounts (including discounted treatment and products)
• Discounted gym memberships (Fitness Passport)
• Refer a Friend program & rewards
• Dedicated wellbeing committee for our employees
• Access to our Employee Assistance Program (psychology, nutrition, sleep)

We’re proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages.

Animal Emergency Service Hobart

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