Client Care Officer

Harrison Child and Family Psychology; Logan City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Full training provided

Flexible shifts

Cake birthdays celebration

Job summary

Harrison Child & Family Clinic in Logan City is looking for a Casual Client Care Officer to join our friendly team. You’ll help create a welcoming experience for families and support clinicians by keeping bookings, records and communications running smoothly.

Shifts are flexible between 7am and 7pm on weekdays, with no weekend work. Full training provided and a positive, supportive workplace that values your contribution and teamwork.

Qualifications

• No healthcare experience required.
• Administration or reception experience is an advantage.
• Strong communication and organisational abilities.

Responsibilities

• Welcoming families and ensuring they feel comfortable and supported.
• Managing reception duties with professionalism and a warm smile.
• Handling bookings, payments, and client records with accuracy.
• Answering phones, emails, and messages in a timely manner.
• Helping the clinical team and practice manager with the little things that keep the clinic running smoothly.

Skills

People skills

Organised

Communication skills

Reliable & flexible

Team player

Job description

Casual position – flexible shifts between 7am–7pm, weekdays only

Are you someone who enjoys making people feel welcome from the moment they walk through the door?

Looking for a flexible role where you can put your organisational and people skills to good use, while being part of a fun, supportive team?

At Harrison Child & Family Clinic, we’re on the lookout for a Casual Client Care Officer (CCO) to join our team. This role is all about creating a smooth, friendly experience for families, keeping things running behind the scenes, and supporting our clinicians so they can focus on care.

Tasks

What the role involves

• Welcoming families and ensuring they feel comfortable and supported
• Managing reception duties with professionalism and a warm smile
• Handling bookings, payments, and client records with accuracy
• Answering phones, emails, and messages in a timely manner
• Helping the clinical team and practice manager with the little things that keep the clinic running smoothly

Requirements

About you

While no prior healthcare experience is required, administration or reception experience will be an advantage. More importantly, you are:

• A people person — approachable, friendly, and professional
• Organised and able to keep track of details in a busy environment
• A confident communicator, both face-to-face and over the phone
• Reliable and flexible, happy to jump in and help where needed
• Someone who enjoys being part of a team and bringing good energy to the workplace

Why you’ll love working with us

• Flexible shifts available between 7am–7pm, Monday to Friday (no weekend work!)
• Full training provided, with ongoing support and mentoring
• A positive, friendly workplace that values your contribution
• The chance to play a meaningful role in helping families feel cared for
• And yes… birthdays are celebrated properly — with cake

How to apply

If this sounds like the role for you, hit “Apply Now” and send us your cover letter and resume.

Don’t forget — to show us you’ve read the whole ad, include the word “Pineapple” at the top of your cover letter.

Any questions?

Give Jade (Clinic Co-Director) a call on 0406 328 203 — happy to chat and answer anything you’d like to know.