Client Care Coordinator - Veterinary Emergency

Animal Emergency Australia; Canberra; On-site; AUD 37,000 - 44,000; Part time

Benefits offered by this job

Pet well-being discounts

Discounted gym memberships

Refer a Friend program

Wellbeing committee

Employee Assistance Program

Above-award rate

Job summary

Animal Emergency Australia invites applications for a Client Care Representative (CCR) at AES Canberra. You’ll deliver outstanding client experiences during emergencies, triage on arrival, and support pets and families with warmth and accuracy.

The permanent part-time role is 20 hours per week with an above-award rate of 29.17 AUD/hour plus super, leave loading and shift penalties, plus staff discounts and wellbeing programs within a supportive national network.

Qualifications

• Deliver exceptional customer experiences in a fast-paced emergency setting.
• Ability to stay calm and focused during busy shifts.
• Reliable transport and flexible to shift work, including nights and weekends.
• Experience in a veterinary environment is advantageous but not required.

Responsibilities

• Triaging clients on arrival and guiding them through the process.
• Keeping clients informed with timely updates about their pets.
• Collaborating with the clinical team on patient updates and finances.
• Assisting with insurance and payment-related inquiries.
• Performing front-office duties to support clinic operations.

Skills

Customer service

Resilience under pressure

Adaptability

Veterinary setting experience

Job description

Animal Emergency Australia invites applications for a Client Care Representative (CCR) at AES Canberra. You’ll deliver outstanding client experiences during emergencies, triage on arrival, and support pets and families with warmth and accuracy.

The permanent part-time role is 20 hours per week with an above-award rate of 29.17 AUD/hour plus super, leave loading and shift penalties, plus staff discounts and wellbeing programs within a supportive national network.