Client Care Representative

Animal Emergency Australia; Canberra; Sur place; AUD 37 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Pet well-being discounts

Discounted gym memberships

Refer a Friend program

Wellbeing committee

Employee Assistance Program

Above-award rate

Résumé du poste

Animal Emergency Australia invites applications for a Client Care Representative (CCR) at AES Canberra. You’ll deliver outstanding client experiences during emergencies, triage on arrival, and support pets and families with warmth and accuracy.

The permanent part-time role is 20 hours per week with an above-award rate of 29.17 AUD/hour plus super, leave loading and shift penalties, plus staff discounts and wellbeing programs within a supportive national network.

Qualifications

• Deliver exceptional customer experiences in a fast-paced emergency setting.
• Ability to stay calm and focused during busy shifts.
• Reliable transport and flexible to shift work, including nights and weekends.
• Experience in a veterinary environment is advantageous but not required.

Responsabilités

• Triaging clients on arrival and guiding them through the process.
• Keeping clients informed with timely updates about their pets.
• Collaborating with the clinical team on patient updates and finances.
• Assisting with insurance and payment-related inquiries.
• Performing front-office duties to support clinic operations.

Connaissances

Customer service

Resilience under pressure

Adaptability

Veterinary setting experience

Description du poste

Ready to join our team? We're looking for a

Be the vital link between pet owners and our clinical team.

• Meaningful work that makes a significant difference
• Australia’s largest employee-owned veterinary group
• Part-Time (20h per week), $29.17/hour + super + shift penalties

Locally led, nationally connected, centrally supported
Animal Emergency Australia (AEA) is Australia’s largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.
We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.
Animal Emergency Service (AES) Canberra
At AES Canberra, as part of the Animal Emergency Australia (AEA) network, you’ll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing.

We have intentionally designed our roster, workflows, facilities and culture to create a sustainable emergency career where our team can practice high-quality medicine, continue growing professionally, and still have time for the things that matter outside the hospital.
About the Role
As a Client Care Representative (CCR), you’ll be the vital link between our clients and the clinical team. From the moment people walk through our doors to the time they leave, you’ll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need. With a warm and compassionate approach, you’ll bring empathy and accuracy to every interaction.

What CCR life looks like at AES Canberra

• Providing outstanding service to clients and pets, including triaging on arrival
• Keeping clients informed with timely updates on their pets and answering questions
• Collaborating with the team on patient updates, needs, and financial information
• Assisting clients with insurance and finance-related queries
• Handling cash and performing daily reconciliations
• Performing administrative duties to support front-of-clinic operations

AES Canberra operates 6 PM – 8 AM on weekdays and 24 hours on weekends and public holidays, providing emergency and critical care for pets when they need it most.Shift work will be required including a mix of nights, weekends, and public holidays.
About You

• Skilled in delivering exceptional customer experiences in high-pressure environments
• Resilient and calm in a complex and fast-paced emergency environment
• Adaptable to respond to changing priorities
• Prior experience in a veterinary setting may be advantageous but is not essential
• Reliable transport is essential

What We Offer

• Permanent Part-Time offering 20 hours per week
• Above-award hourly rate from $29.17 per hour + super + 17.5% leave loading + shift penalties
• Collaborative and supportive team that will help to develop your career
• Pet well-being discounts (including discounted treatment and products)
• Discounted gym memberships (Fitness Passport)
• Refer a Friend program & rewards
• Dedicated wellbeing committee for our employees
• Access to our Employee Assistance Program (psychology, nutrition, sleep)

For a confidential discussion, please contact Mitchell Merritt at [e-mail]
We’re proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages.