Client Advocate Executive - HIS

AUS KCI Medical Australia Pty Ltd; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Solventum seeks a Client Advocate Executive to partner with global healthcare organizations, driving executive relationships and measurable outcomes across Health Information Systems offerings.

You will own ROI analyses, performance reviews, and cross-functional strategy, ensuring client value realization and renewal opportunities while championing continuous improvement and VOC programs.

Qualifications

• Bachelor’s Degree or higher in a health-related field with seven+ years of clinical coding/health information management experience.
• Five+ years of ICD-10-AM/ACHI coding knowledge and AR-DRG methodologies experience.
• Ability to travel up to 50% domestically and work across multiple HIS projects.

Responsibilities

• Cultivate executive-level relationships with healthcare leaders and partners.
• Lead ROI analyses and performance reviews to demonstrate value realization.
• Drive strategies to protect and expand revenue via solution roadmaps.
• Coordinate with HIS departments and SMEs to address client needs.

Skills

Clinical coding

Health information management

ICD-10-AM/ACHI/AR-DRG

Executive relationship building

Strategic partner engagement

Travel up to 50%

Education

Bachelor’s Degree or higher

Associate degree in health information/related field

Tools

PAS

EHR/EMR

Encoder/CAC

Job description

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions. Link: https://news.solventum.com/press-releases/detail/144/solventum-announces-intent-to-separate-its-health-information-systems-business

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description

Client Advocate Executive -HIS 3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game‑changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE will be expected to cultivate executive‑level relationships, drive top quartile client performance, proactively removing barriers inhibiting success and looking for growth opportunities within the organization. The ideal candidate will have hospital/healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client/partner and HIS through their relationships. Driving best practice performance to assist organizations, achieving top quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes.

Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio. Nurture and build relationships with CXO, VP and Department Managers to maximize value. Advise clients on business process and customer workflow improvement that takes place in this changing market segment. Drive cross‑functional focus on Customer Outcomes, Value, and Experiences.

As a Client Advocate Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Client Care & Advocacy - Cultivating executive-level relationships, positioning Solventum as a strategic partner and thought leader. Leveraging performance insights to guide client decisions and shape long‑term partnership strategies. Coordinating with internal Health Information Systems departments to raise client issues and concerns. Engaging with technical teams for any integration needs. Championing continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements. Serving as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities. Elevating client visibility through strategic recognition programs and reference opportunities.

Retention and Revenue - Responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business notes/sales opportunities with the client. Be in alignment with sales team as new needs arise. Monitoring for emerging risks and elevate to implementation, support, and development functions when warranted. Identifying potential products/solutions at risk and elevate to business leaders. Identifying growth opportunities and collaborate with sales teams to advance strategic initiatives. Driving strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.

Value Realization– Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making. Driving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on product outcomes (top quartile performance) and financial impact. Developing and executing action plans that align client objectives with measurable outcomes.

Strategic Execution - Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value. Serving as the Client Advocate for activities across HIS with assigned organization partner. Engaging HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects.

For providers, conducting current‑state workflow and configuration review with client implementing Solventum best practice workflows. Engaging in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact clients. Engaging with client to understand their technical environment and any changes that will require Solventum engagement.

Strategy and Planning - Understanding the client/partners’ short and long-term strategy with the goal to further integrate HIS Solutions. Developing consistent ongoing onsite presence. Partnering with clients to co‑create strategic roadmaps that integrate HIS solutions into their long‑term vision. Updates plan as decisions are made internally and externally. Understanding strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS. Ensuring client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems. Monitoring market trends and organizational shifts to identify opportunities for deeper solution alignment.

Leadership and coordination - Responsible for leading the team to ensure account satisfaction and ongoing client engagement. Setting the agenda for advocacy engagements, driving conversations that shape client strategy. Leading client meetings and coordinate follow‑up on all requested items. Positioning Solventum as an industry leader by sharing insights, thought leadership, and best practices. Fostering innovation that enhances client experience and strengthens competitive advantage.

Performance and analytics - Defining and tracking KPIs that measure adoption, satisfaction, and value realization. Delivering executive-level reporting and insights that inform strategic decisions and reinforce partnership impact. Championing participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement. Responsible for ensuring that baseline data has been secured on clients assigned prior to go‑live of product/service. Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis. Actively stay up to date with knowledge of industry changes and product changes. Participating in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor’s Degree or higher from an accredited institution AND seven (7) years of clinical coding/health information management experience, RN, consulting or acute care CDI experience AND five (5) years of ICD‑10‑AM/ACHI/Australian Coding Standards knowledge and AR‑DRG methodologies experience OR Associate degree from an accredited institution AND at least eleven (11) years of clinical coding/health information management experience, RN, consulting or acute care CDI experience AND five (5) years of ICD‑10‑AM/ACHI/Australian Coding Standards knowledge and AR‑DRG methodologies experience. In addition to the above requirements, the following are also required: CHIM or Eligible for membership of HIMAA or Valid RN or License with minimum of five (5) years acute care experience. Minimum of five (5) years of CDI experience. Deep understanding of and relationship among clinical documentation, medical record coding, healthcare billing and revenue cycle management. Extensive experience with and understanding of health information applications (PAS, EHR, EMR, Encoder, CAC/CDI, etc). Travel: May include up to 50% domestic. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Supporting Your Well‑being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges. 20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work. Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.