Care Navigation Coordinator

Kieser; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Facility access

Concessional rates for family

Recharge Leave

Birthday Leave

Parental leave

Job summary

Kieser Australia is expanding its Care Navigation Centre to welcome a dedicated administrator who will triage new client inquiries and guide them to the most suitable Kieser offering. You will play a key role in setting clients up for success with efficient, empathetic support across disciplines.

Based in Victoria, this 0.8–1.0 FTE role focuses on triage, coordination with GPs and clinic staff, and administration, with a pathway for professional development and a collaborative team culture at

Qualifications

• Requires tertiary allied health qualification and relevant healthcare experience.
• Experience in call management and patient triage is preferred.
• Proficiency with EHR systems and Microsoft Office required.
• Strong communication and problem-solving skills; team-oriented.
• Passion for strength training and active living.

Responsibilities

• Triage inquiries and match clients to Kieser offerings.
• Coordinate multidisciplinary care with GPs and clinic staff.
• Confirm eligibility for private health programs and manage referrals.
• Support client experience and uphold Kieser service standards.
• Contribute to admin tasks and data collection.

Skills

Call management

Communication

Interpersonal skills

Problem solving

Empathy

Trust building

Coordination with GPs

Knowledge of general practice

Education

Tertiary qualification in Allied Health / Physiotherapy / Exercise Science

Tools

Electronic Health Records (EHR) systems

Microsoft Office Suite

Job description

Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome. During a time of significant growth, you will play a key role in shaping our future and developing your career.

The Role

The Kieser Care Navigation Centre has been developed to focus on creating an experience of excellence for our clients when they make an initial inquiry about our services at Kieser.

The objective of the role is appropriately triaging new clients into the most suitable Kieser offering. This team member will set our clients up for success through an efficient and communicative multi-disciplinary support structure.

As with all members of the medical partnership team, we are looking for team members who can provide structure and empathy in complex service delivery and are proud of the medical & client experience standards of Kieser Medical Partnerships.

This role is available as either 4 days per week (0.8 FTE) or 5 days per week (1.0 FTE).

Key responsibilities include, but are not limited to:

• Triage: Apply clinical judgement to help our patients find the right service packages available in our clinics.
• Advocate: Guide your recommendations with a strong focus on the role of strength training in injury prevention and rehabilitation outcomes.
• Multidisciplinary coordination: Enhance communication and collaboration between GPs, specialists, our clinic professionals, and other healthcare providers.
• Service connection: Follow up on referrals and connect patients to appropriate services within our clinics.
• Administration: Confirm client eligibility for private health programs, call outcome tracking, data collection etc.
• Support and promote the Kieser values of Reliability, It's all about Outcomes and Growing People, Growing Teams through a working understanding of the integral role these values play in the care of our clients.

Qualifications & Experience

• Tertiary qualification in Allied Health, Nursing, Physiotherapy, Exercise Physiology, Exercise Science or similar
• Experience in call management
• Proficiency with relevant technology, including electronic health record systems and Microsoft Office Suite.
• Strong communication, interpersonal, and problem-solving skills.
• Passion for strength training and its role in achieving a long, pain-free and active life
• Ability to provide both compassion and structure to complex service delivery
• Ability to build trust and rapport with a diverse range of patients and professionals.
• Knowledge of general practice, private health, aged care and similar
• 1+ years administration and/or coordination experience
• Previous role in care navigation and patient triage
• Demonstrated passion for strength training
• Complimentary access to our strength and conditioning facility + concessional rates for family
• Comprehensive induction and ongoing professional development
• Career pathways within Kieser
• 1 day of Recharge Leave and a half day of Birthday Leave
• An unbeatable team culture, fun working environment and social events
• Leadership Program for aspiring leaders
• 12 weeks paid parental leave for primary carers

Diversity & Inclusion

We value inclusion and diversity and are committed to creating a safe, confident, and celebratory work environment. We encourage people from all backgrounds to apply.

Only shortlisted candidates will be contacted.