Strategic Client Growth & Relationship Manager

SwitchCo Australia Pty Ltd; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

SwitchCo Australia Pty Ltd is seeking a Client Account Manager based in West Melbourne to own and grow key client relationships from end to end. You’ll drive account expansion, prepare proposals with the Business Development Manager, and ensure momentum in every deal with polished, pipeline-ready outputs.

Initially you’ll share Sales Coordinator responsibilities as we scale. You will manage and report on CRM data, produce regular forecasts, and lead tailored proposal development with concise

Qualifications

• Demonstrated experience in account management, client success, or a client-facing sales role.
• Proven ability to retain and grow client relationships with measurable outcomes.
• Experience supporting or working alongside a BDM or senior sales professional.
• Proficiency with a CRM platform and strong data discipline.
• Intermediate to advanced PowerPoint skills and comfort with Microsoft 365 and SharePoint.
• Strong written communication tailored to different audiences.
• Experience managing offshore or remote team members is desirable.

Responsibilities

• Take ownership of existing client accounts, ensuring relationship quality and retention.
• Identify and execute on upsell, cross-sell, and expansion opportunities.
• Partner with the BDM to prepare proposals and collateral to maintain momentum.
• Own the CRM, keep data accurate, and produce pipeline/forecast reports.
• Lead end-to-end proposal writing for opportunities.
• Build a library of templates and case studies to support submissions.

Skills

Account management experience

Client relationship growth

BDM collaboration

CRM proficiency

PowerPoint & MS 365

Written communication

Offshore/remote team experience

Job description

SwitchCo Australia Pty Ltd is seeking a Client Account Manager based in West Melbourne to own and grow key client relationships from end to end. You’ll drive account expansion, prepare proposals with the Business Development Manager, and ensure momentum in every deal with polished, pipeline-ready outputs.

Initially you’ll share Sales Coordinator responsibilities as we scale. You will manage and report on CRM data, produce regular forecasts, and lead tailored proposal development with concise