Client Account Manager

Switchco Australia Pty; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

SwitchCo Australia Pty is seeking a Client Account Manager based in West Melbourne to own and grow key client relationships, drive account expansion, and ensure momentum in deals. You will partner with the Business Development Manager and may carry Sales Coordinator responsibilities during scale‑up.

You will manage proposals, collateral, and CRM activities to keep opportunities pipeline‑ready and leadership‑ready, delivering consistently strong client outcomes and commercial results.

Qualifications

• Demonstrated experience in account management, client success, or a client‑facing sales role.
• Proven ability to retain and grow client relationships with measurable outcomes.
• Experience supporting or working alongside a BDM or senior sales professional.
• Proficiency in a CRM platform and high data discipline.
• Intermediate to advanced PowerPoint skills; comfortable with MS 365 and SharePoint.
• Strong written communication skills tailored to any audience.
• Experience managing offshore or remote team members is desirable.

Responsibilities

• Own existing client relationships end‑to‑end, focus on retention and expansion.
• Identify upsell, cross‑sell, and scope expansion opportunities within every account.
• Coordinate with the BDM to prepare proposals, capability statements, and collateral.
• Own CRM and produce pipeline/forecast reports for leadership.
• Lead end‑to‑end proposal writing and collateral management.
• Build and maintain a SharePoint library of templates and case studies.

Skills

Account management

Client success

CRM proficiency

PowerPoint

Microsoft 365

SharePoint

Written communication

Tools

CRM platform

SharePoint

PowerPoint

Microsoft 365

Job description

We're looking for a Client Account Manager who doesn't wait to be told what needs doing — someone who already knows. This is a commercially focused, client‑facing role at the centre of SwitchCo's growth. You'll own existing client relationships end‑to‑end, drive account expansion, and make sure the business never loses momentum on a deal due to lack of follow‑through.

This role works hand-in‑glove with our Business Development Manager. Where the BDM opens doors, you make sure what's behind them is polished, pipeline‑ready, and professionally delivered. Initially you'll also carry Sales Coordinator responsibilities, with a transition plan in place as we scale.

Empowerment and Growth

Join us and you'll find a career shaped by real commercial challenge. At SwitchCo, you'll have the autonomy to own your accounts, the backing to grow them, and the platform to build a sales function that reflects your capability.

Your Daily Blueprint

• Client Relationships: Take personal ownership of all existing client accounts — relationship quality, commercial health, and retention are yours to own.
• Account Growth: Identify and action upsell, cross‑sell, and scope expansion opportunities within every account.
• BDM Partnership: Act as the day‑to‑day operational partner to the BDM — preparing proposals, capability statements, and collateral so no sales opportunity loses momentum.
• Pipeline & CRM: Own the CRM. Keep it accurate, current, and leadership‑ready at all times. Produce regular pipeline and forecast reports that require no interpretation to act on.
• Proposal Writing: Lead proposal preparation end‑to‑end — tailored, well‑structured, and delivered fast.
• Collateral Management: Build and maintain a SharePoint library of proposal templates, case studies, and CVs to enable fast, consistent submissions.

Your New Professional Home

Based in West Melbourne, you'll be part of a tight, high‑performing team that operates like a specialist consultancy. At SwitchCo, you'll have genuine influence over commercial outcomes and a direct line to leadership — no layers, no bureaucracy, just accountability and results.

Realities of the Role

This is a fast‑paced, commercially accountable role. You'll need to be comfortable holding colleagues to account, challenging inaction when deals are at stake, and operating with a high degree of independence. The role carries real ownership — not just task completion.

Your Toolkit for Success

Experience

• Demonstrated experience in account management, client success, or a client‑facing sales role.
• Proven ability to retain and grow client relationships, with evidence of expanded engagement or measurable satisfaction outcomes.
• Experience supporting or working alongside a BDM or senior sales professional.
• Proficiency in a CRM platform — or the demonstrated ability to get there fast — with a high standard of data discipline.
• Intermediate to advanced PowerPoint skills; comfortable with Microsoft 365 and SharePoint.
• Strong written communication skills with the ability to tailor tone and content to any audience.
• Experience managing offshore or remote team members is desirable.

Own your accounts and your pipeline with confidence from day one.

Engagement

A self‑starter who takes initiative, communicates proactively, and holds themselves to a high standard without being told to.

Join the People‑First Revolution at SwitchCo

At SwitchCo, we don't just manage projects — we build long‑term partnerships. Our team is the engine of our success, and we're looking for a Client Account Manager who's ready to embed themselves in our clients' businesses and make themselves indispensable. If you hold yourself to a high standard, thrive under accountability, and care about the quality of your work, we're looking for you.

The SwitchCo Way ‑ A Path Paved with Trust and Excellence

• Partnerships Built on Trust: Transparency and honesty are our guiding stars.
• Fearless Delivery: We tackle challenges head‑on, guided by our core values.
• Ownership of Outcomes: Accountability is our promise, in success and learning.
• Petroleum Expertise: Our authority in fuel and infrastructure projects sets us apart.

Our Core Values ‑ The Compass of Our Culture

• We Really Care : Our passion for our work extends to our colleagues, clients, and the environment.
• We Challenge : We ask the tough questions and challenge the status quo — for better outcomes.
• Integrity is Everything : Our integrity is our reputation, under pressure or in calm water.

Drive the Bus with Us

Are you tired of being a passenger? At SwitchCo, we're all about taking control and steering towards success. If you're ready to own a commercial function and drive outcomes — not just complete tasks — we're ready to welcome you aboard.

The Foundation of Our Success ‑ Our Services

At SwitchCo, we're not just a team; we're specialists in:

• Client‑Side Project and Programme Management: Steering visions to reality.
• Fuel System Design and Documentation: Crafting systems that power progress.
• Dangerous Goods Consultation: Ensuring safety and compliance in every project.

Our sectors include:

• Retail Fuel: Fuelling the journey of countless travellers.
• Infrastructure and Ground Remediation: Rebuilding and restoring with precision.
• Maritime & Port Infrastructure: Delivering works within operational marine environments.
• Dangerous Goods: Handling complexity with care.
• Facilities Management: Overseeing operations with a keen eye for detail.