Click & Collect Warehouse Specialist - Part Time

Reward Hospitality; Cairns Regional; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Staff discounts

Friendly team environment

Job summary

Reward Hospitality is seeking a motivated Warehouse Support Officer – Click & Collect in Cairns. Reporting to the Branch Supervisor, you will ensure orders are picked, packed and ready for collection while providing warehouse admin support.

This part-time role focuses on delivering a friendly customer experience, accurate stock handling, and safe warehouse practices. You will liaise with customers, suppliers and internal teams to coordinate deliveries and collections.

Qualifications

• Minimum 2 years' experience in a similar retail, warehouse or customer service role.
• Strong customer service focus with excellent communication and interpersonal skills.
• Highly organised, self-motivated and able to manage multiple priorities and meet deadlines.
• Strong attention to detail and numerical accuracy.
• Good computer skills, including Microsoft Excel and Word.
• Experience using EFTPOS and PRONTO or a similar ERP system.
• Ability to work independently while being a strong team player.

Responsibilities

• Deliver an exceptional Click & Collect experience, including processing, picking, packing and coordinating customer collections
• Contact customers regarding collections, deliveries, returns and reorders, ensuring all orders are managed within required timeframes
• Maintain Click & Collect areas and warehouse work areas to a clean, organised and safe standard
• Provide warehouse administration support, including order entry, invoicing, stock receipts, credit notes, manifests, delivery paperwork and transport bookings
• Liaise with Customers, Suppliers, Customer Service, Sales, Supply Chain, Drivers and Transport Companies to resolve queries and coordinate deliveries
• Assist with stocktakes, stock movements, picking, packing and general warehouse duties as required
• Identify opportunities to support sales through strong product knowledge and customer engagement
• Willingness to assist with general warehouse duties, including picking and packing

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Numerical accuracy

Time management

Microsoft Excel

Microsoft Word

Tools

PRONTO ERP

EFTPOS

Job description

Reward Hospitality is seeking a motivated Warehouse Support Officer – Click & Collect in Cairns. Reporting to the Branch Supervisor, you will ensure orders are picked, packed and ready for collection while providing warehouse admin support.

This part-time role focuses on delivering a friendly customer experience, accurate stock handling, and safe warehouse practices. You will liaise with customers, suppliers and internal teams to coordinate deliveries and collections.