Clerical Services Manager

Radiology SA; Adelaide; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Wellness program

Professional development allowance

Imaging discounts for staff and family

Free imaging for staff/family

Free parking

Paid parental leave

Staff referral program

Salary packaging

Staff events

Flu vaccinations

EAP access

Job summary

Radiology SA is seeking a senior administrative leader to oversee clerical operations across all sites. You will guide regional and specialist leaders, ensuring teams are resourced, patient-ready and aligned with service standards.

You will drive workforce planning, recruitment and training while maintaining a culture of accountability and patient-first service in partnership with People and Culture. The role partners with clinical, operational and technical leaders to optimise patient movement,

Qualifications

• Senior administrative or operational leader with healthcare experience.
• Experience with contract management, workforce planning and performance management.
• Strong communication and stakeholder engagement skills; able to work with management, technical teams and radiologists.

Responsibilities

• Lead, coach and develop clerical leaders across all sites.
• Oversee daily clerical operations across reception, bookings, contact centre, patient flow and admin support.
• Drive workforce planning, rostering, recruitment, onboarding, training and succession planning.
• Build a culture of accountability and patient-first service with People and Culture.
• Manage clerical performance, productivity, service standards, labour efficiency and expenditure.
• Ensure a high-quality patient, radiologist and referrer experience across sites.
• Collaborate with clinical, operational and technical leaders to support workflows.
• Monitor performance data to improve service delivery and workforce capability.
• Manage clerical risks and ensure safety, privacy, accreditation, legislative and organisational compliance.

Skills

Leadership

Healthcare administration

Stakeholder engagement

Contract management

Workforce planning

Performance management

Communication

People and Culture collaboration

Tools

Visage

PACS

Job description

At Radiology SA, our purpose is simple but powerful: to deliver high-quality radiology services for our patients, healthcare colleagues, and community. We know we can only achieve this through our people, which is why we invest in their growth, wellbeing, and success. Join a supportive team of professionals who work together every day to provide exceptional care and outstanding patient experience.

The Opportunity

Lead Radiology SA’s clerical operations across all sites in this leadership role, ensuring teams are well resourced, patient-ready and operationally supported. You will guide regional and specialist leaders across reception, bookings, the contact centre, patient flow, training, clinical trials and contract delivery, while overseeing workforce planning, performance and key systems. This is an opportunity to build an engaged, high-performing clerical workforce and deliver a seamless experience for patients, referrers, radiologists and technical teams.

Key Responsibilities

• Lead, coach and develop clerical leaders and teams across all sites, setting clear expectations and supporting career development.
• Oversee daily clerical operations across reception, bookings, the contact centre, patient flow, room management and administrative support.
• Drive workforce planning, rostering, recruitment, onboarding, training and succession planning to maintain a capable and appropriately resourced workforce.
• Build a culture of accountability, teamwork, strong communication and patient-first service in partnership with People and Culture.
• Take accountability for clerical performance, productivity, service standards, labour efficiency, resource management and operational expenditure.
• Ensure a consistent, high-quality experience for patients, radiologists and referrers across all sites.
• Collaborate with clinical, operational, workflow and technical leaders to support seamless patient movement and clinical workflows.
• Monitor performance indicators and analyse patient, call, booking and payroll data to improve service delivery, efficiency and workforce capability.
• Manage clerical risks and ensure compliance with safety, privacy, accreditation, legislative and organisational requirements while supporting continuous improvement.

About You

You are a senior administrative or operational leader with experience in healthcare, medical imaging, hospital or multi-site clinical environments, and a strong track record of leading teams. You understand patient flow, doctor expectations, clinical workflows and the importance of administrative accuracy, and are confident using or learning our clinical systems such as Visage, PACS or equivalent. With proven capability in contract management, workforce planning and performance management, you bring strong communication, stakeholder engagement and problem-solving skills, and work collaboratively with management, technical teams, radiologists and operational leaders.

Why Join Radiology SA

• Perks – Wellness program, professional development allowance, employee discounts for imaging and free imaging for staff/family (on eligible services), free parking, paid parental leave, staff referral program, salary packaging, staff events, flu vaccinations, and EAP access.

Balance– We understand that what matters to you outside of work is just as important as the work you do, and we value the importance of maintaining a healthy balance between the two. At RSA, we offer flexible working hours, opportunities to work from home, and a strong emphasis on achieving a healthy work-life balance.

Culture – Be part of a welcoming, supportive team where people genuinely enjoy working together, celebrate shared success and take pride in delivering exceptional care.

Thank you for considering a career with Radiology SA. We look forward to welcoming you to our team!

Radiology SA (RSA) is a trusted, doctor-owned and operated private radiology practice based in Adelaide, with a strong history of delivering high-quality medical imaging services. Operating across fourteen clinics in the metropolitan area, RSA operated from both private hospitals and standalone outpatient facilities. RSA also provides on-site radiology reporting services to public hospitals in SA (Lyell McEwin Hospital and Port Pirie). Far North Qld (Cairns Base Hospital), and NT (Royal Darwin Hospital).

At RSA, we’re more than just medical imaging – we’re a team of dedicated professionals working together to achieve the best outcomes for our patients, referrers, and staff.