Clerical Officer

dnata; Western Australia; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunity to work for a Global company

Great team environment

Extensive training and support

Job summary

Dnata is looking for a Clerical Officer at Perth Airport, WA. The role includes all customer service duties, processing customer inquiries, and ensuring compliance with regulations. The ideal candidate will have a current WA driver's license and experience in an operational environment with excellent communication skills. A commitment to high service standards and a positive attitude are also essential. Dnata offers a great team environment and extensive training support.

Qualifications

• Current WA Driver's License.
• Previous experience in an Operational environment where SOP's were in place.
• Works in a Safe Manner at all times.

Responsibilities

• Perform all customer service duties at the Perth Airport Cargo site.
• Answer majority of telephone enquiries and emails.
• Liaise with Warehouse regarding Bond Checks and monitor them.

Skills

Excellent communication skills – Verbal and Written

High level of customer service skills

Reliable, trustworthy

Ability to work independently

Team player with a positive attitude

Understanding of Service Level Agreements (SLA's)

Job description

Overview

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on….

Our Perth Airport Cargo site is looking to expand their customer service team. Some of the key responsibilities of the role are (but not limited to):

Responsibilities

• All Customer Service Duties
• Answering and attending to majority telephone enquiries.
• Monitoring and answering customer service emails.
• Phoning shipments out to Agents/Consignees/Personal Effects
• Liaise with Warehouse re Bond Checks and monitor them
• Track & Trace
• Missing cargo / Found cargo investigations
• Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
• Rotations set up
• Training future Customer Service Staff

Import related functions

• Processing of customer collections
• Completion of UCR
• Security compliance
• Ability to learn and use Hermes system.
• Processing of empty ULD returns
• Ability to learn and understand ABF & DAFF regulations
• Personal Effect phone outs and ability to relay information for collection.
• Processing of Interline Trucking requests and adhere to procedures.
• Compliance to Airline requirements
• Processing of Domestic cargo transfers
• Processing of Pharma shipments and documentation compliance

Export related functions

• Ability to learn and understand security compliance – EACE
• Processing of export cargo deliveries.
• Compliance to Airline requirements & documentation
• Acceptance of dangerous goods
• Acceptance of Pharma shipments & documentation compliance
• Data capturing of airwaybills in line with IATA regulations
• Hermes compliance and understanding.

Additional Duties

• Assisting front counter on busy days
• Completing Import VCT's
• Processing payments of invoices for non-account holders
• And other duties as required

Skills, Experience and Licenses

• Current WA Driver's License;
• Previous experience in an Operational environment where SOP's were in place;
• Excellent communication skills – Verbal and Written;
• High level of customer service skills;
• Understands the importance of meeting Service Level Agreements (SLA's);
• Excellent team player with a positive/can-do attitude;
• Works in a Safe Manner at all times;
• Reliable, trustworthy and has the ability to work independently.

Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Perth International Airport this is your chance!

Working for dnata at the airport there are a few must haves for you to be successful:

• You need to have Australian / New Zealand citizenship or Australian Permanent Residency
• You must be willing to undertake a Pre-employment medical test
• You must be willing to undergo an Australian Federal Police Security check
• You will also need for some of the roles a valid driver’s license
• Excellent communication skills – Verbal and Written
• High level of customer service skills
• Available to work on a rotating roster

What we offer in return

• Opportunity to work for a Global company
• Great team environment
• Extensive training and support

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Clerical Officer • Perth Airport, WA, AU