Clearance Agent

FedEx; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive hourly rate

Hybrid work arrangement

Career growth opportunities

Global organisation

Health & wellness programs

Job summary

FedEx in Sydney is seeking a Customs Clearance Agent to ensure fast, compliant processing of imports and exports. You’ll identify issues before they impact delivery and work with customers and authorities to resolve complex clearance matters, keeping shipments moving efficiently.

You will review documents, prepare declarations, and liaise with regulators while supporting Operations, Customer Service and Sales to deliver exceptional service and maintain accurate records.

Qualifications

• Current Driver's Licence (mandatory).
• Ability to perform manual handling tasks as required.
• Willingness to undertake occasional driving duties as part of the role.
• Strong knowledge of customs regulations, procedures and trade compliance.
• Excellent attention to detail and commitment to accuracy.
• Strong problem-solving and organisational skills.
• Effective communication and stakeholder management skills.
• Intermediate Microsoft Office and computer skills.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Coordinate and manage customs clearance activities for import and export shipments.
• Review customs documentation including invoices, bills of lading, packing lists, permits and other trade documents.
• Prepare and submit accurate customs declarations within required timeframes.
• Liaise with customs authorities and other regulatory agencies to facilitate shipment clearance and resolve issues.
• Build strong relationships with customers, freight forwarders and internal stakeholders to ensure shipments move efficiently through the network.
• Investigate and resolve customs, compliance and documentation issues before they impact service commitments.
• Monitor changes in customs regulations, tariff schedules and trade compliance requirements, providing accurate guidance to customers and internal teams.
• Maintain accurate records and documentation in accordance with company policies and regulatory requirements.
• Collaborate closely with Operations, Customer Service and Sales teams to deliver exceptional service outcomes.
• Identify process improvement opportunities and contribute to operational excellence initiatives.

Skills

Customs regulations knowledge

Attention to detail

Problem-solving

Communication

Stakeholder management

Time management

Tools

Microsoft Office

Job description

Help keep international shipments moving by ensuring fast, compliant, and accurate customs clearance.

At FedEx, our Clearance Agents play a critical role in connecting customers to global markets. This is more than a transactional customs role. You'll be the person who identifies issues before they impact delivery, works with customers and government agencies to resolve complex clearance matters, and ensures shipments continue moving through our network efficiently and compliantly.

What you’ll be working on

• Coordinate and manage customs clearance activities for import and export shipments.
• Review customs documentation including invoices, bills of lading, packing lists, permits and other trade documents.
• Prepare and submit accurate customs declarations within required timeframes.
• Liaise with customs authorities and other regulatory agencies to facilitate shipment clearance and resolve issues.
• Build strong relationships with customers, freight forwarders and internal stakeholders to ensure shipments move efficiently through the network.
• Investigate and resolve customs, compliance and documentation issues before they impact service commitments.
• Monitor changes in customs regulations, tariff schedules and trade compliance requirements, providing accurate guidance to customers and internal teams.
• Maintain accurate records and documentation in accordance with company policies and regulatory requirements.
• Collaborate closely with Operations, Customer Service and Sales teams to deliver exceptional service outcomes.
• Identify process improvement opportunities and contribute to operational excellence initiatives.

What Success Looks Like

Within your first 12 months, you will have:

• Built trusted relationships with customers and key regulatory stakeholders.
• Consistently achieved high levels of customs compliance and documentation accuracy.
• Resolved clearance issues proactively, minimising shipment delays.
• Become a go-to resource for customs and regulatory enquiries.
• Contributed to process improvements that enhance service, compliance and efficiency.

What We're Looking For

Current Driver's Licence (mandatory).

• Ability to perform manual handling tasks as required.
• Willingness to undertake occasional driving duties as part of the role.
• Strong knowledge of customs regulations, procedures and trade compliance.
• Excellent attention to detail and commitment to accuracy.
• Strong problem-solving and organisational skills.
• Effective communication and stakeholder management skills.
• Intermediate Microsoft Office and computer skills.
• Ability to work in a fast-paced operational environment.

Who are we?

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

What you can expect to get

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

• Competitive hourly rate
• Work-life balance programs including potential for hybrid work arrangement
• Career growth opportunities within a global organisation
• Supportive team culture with experienced sales leaders
• The opportunity to work with market-leading logistics and supply chain solutions
• Opportunity to make a direct impact on customer experience and operational success
• Recognition and rewards for high performance
• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on computers, electronics, health insurance travel packages, and much more

Equal opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

Ready to help keep global trade moving? and become part of the team that ensures shipments clear borders quickly, accurately and compliantly.