Cleaning Operations & Scheduling Lead

GAVAL Community Services; South Australia; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

GAVAL Community Services in Australia is seeking an experienced Operations Supervisor to own frontline cleaning operations, price and quote jobs, visit sites, recruit and roster cleaners, and oversee equipment and stock. You will dispatch work via our CRM, supervise quality on-site, track performance, and build strong client relationships while maintaining safety standards and compliance.

This role requires 2+ years in cleaning operations, proven leadership, and strong communication, with

Qualifications

• 2+ years in cleaning operations, facilities, field service, or similar (quoting/scheduling experience essential).
• Confident conducting site assessments and building fair, profitable quotes.
• Strong grasp of cleaning methods, products, and equipment for domestic/NDIS/aged care environments.
• Hands-on experience with CRM/job management tools (e.g., scheduling, dispatch, mobile checklists).
• Proven hiring/interviewing capability and team supervision.

Responsibilities

• Quote and site visit for domestic, NDIS, and aged care jobs.
• Schedule cleaners, dispatch work, optimise routes.
• Recruit, screen, and onboard cleaners; manage training and inductions.
• Supervise field work and QA; coach on technique, safety, and client communication.
• Manage inventory and equipment; track usage and costs.
• Report weekly on quotes, utilization, and inventory spend.
• Suggest process improvements to lift quality and margin.

Skills

Quoting & Site Visits

Scheduling & Dispatch

CRM & Job Management

Team Supervision

Excel / Sheets

Tools

CRM software

Excel

Job description

GAVAL Community Services in Australia is seeking an experienced Operations Supervisor to own frontline cleaning operations, price and quote jobs, visit sites, recruit and roster cleaners, and oversee equipment and stock. You will dispatch work via our CRM, supervise quality on-site, track performance, and build strong client relationships while maintaining safety standards and compliance.

This role requires 2+ years in cleaning operations, proven leadership, and strong communication, with