Claims Team Leader: Lead, Coach & Elevate Member Service

26RACIA RAC Insurance Pty Limited; Perth; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Wellbeing programs

Free Roadside Assistance

Discounts on RAC products and services

Volunteer opportunities

Career development

Job summary

RAC in Western Australia is seeking a motivated and experienced Claims Team Leader to join our dynamic team. You will lead a group of claims professionals, coaching them to deliver accurate, member-centric outcomes and maintain high service standards.

This operational leadership role requires people management skills, a solutions-focused mindset, and the ability to drive performance while ensuring compliance with internal policies and SLAs.

Qualifications

• Experience leading a claims or operational team.
• Ability to coach and develop staff.
• Strong communication and stakeholder management.
• Results-driven with focus on quality and customer service.

Responsibilities

• Lead and coach a team of claims professionals to meet service, quality, and productivity targets.
• Monitor workflows and allocate resources for efficiency.
• Provide guidance on complex or escalated claims and decision-making.
• Drive continuous improvement and adherence to policies and SLAs.
• Collaborate with stakeholders to resolve issues and improve the claims journey.

Skills

Leadership experience

People management

Claims processing knowledge

Coaching and development

Stakeholder communication

Tools

Claims systems

Reporting tools

Job description

RAC in Western Australia is seeking a motivated and experienced Claims Team Leader to join our dynamic team. You will lead a group of claims professionals, coaching them to deliver accurate, member-centric outcomes and maintain high service standards.

This operational leadership role requires people management skills, a solutions-focused mindset, and the ability to drive performance while ensuring compliance with internal policies and SLAs.