Claims Specialist, Liability

SURA Pty Ltd; North Sydney Council; On-site; AUD 80,000 - 110,000; Full time

Job summary

A leading underwriting agency in North Sydney is seeking an experienced Claims Specialist to manage high-value public liability claims. The successful candidate will handle claims from notification to resolution, requiring strong legal knowledge and client service skills. A law degree is advantageous. Candidates should be proactive and adaptable with proven claims management experience. This full-time role offers a competitive workplace that values diversity and inclusion.

Qualifications

• Demonstrated experience in end-to-end claims management with emphasis on liability.
• Knowledge of Personal Injuries Proceedings Act and Civil Liability Act preferred.
• Understanding of the Trade Practices Act and Insurance Contracts Act.

Responsibilities

• Manage and assess complex public liability claims from notification to resolution.
• Interpret policy wordings and assess evidence for claims.
• Engage with brokers and service providers to progress claims.

Skills

End-to-end claims management

Liability insurance expertise

Organisational skills

Knowledge of relevant legislation

Proactive attitude

Education

Law degree

Job description

SURA is a group of specialist underwriting agencies and forms part of Austagencies. Austagencies Pty Ltd is a company that employs almost 250 industry professionals throughout Australia. We develop products from the ground up to suit specialist needs. We capture details that are often overlooked. Our clients feel safe and secure in the knowledge that their business challenges are covered by policies purpose built just for them. It’s this that sets us apart. We are a progressive organisation that values our staff and offers them superior working conditions.

We have an exciting opportunity for an experienced Claims Specialist on a full-time basis to oversee and manage our Sompo & SURA insurance claims. The primary focus is on managing a portfolio of complex and high-value public liability claims from notification to resolution and includes but is not limited to assessing liability, determining quantum and negotiating settlements. The role requires strong technical expertise in liability claims handling and a sold understanding of legal principles and policy interpretation, and a strong focus on client service delivery.

Reporting to the Claims Manager, Sompo & SURA, this position will see you managing end‑to‑end handling of public liability claims, including coverage analysis, liability assessment, quantum evaluation and settlement within delegated authority.

Additionally, you will have responsibility for the following:

• Interpreting and applying relevant policy wordings, including Broadform and construction liability wordings.
• Assessing evidence and legal advice to determine exposure, reserves and settlement strategies.
• Engaging with brokers, insurers, third party claimants and service providers to progress claims and achieve a timely outcome.
• Accurately maintaining claim files, reserves, and system records to meet internal and external audit standards.
• Applying in‑depth professional knowledge, judgement and understanding to interpret procedures and ensure all activities conducted are compliant with all relevant legislations, regulations, codes and Company policies and procedures.

We are on the lookout for someone who can bring the following experience:

• Knowledge of Personal injuries Proceedings Act and Civil Liability Act will be viewed favourably.
• Demonstrated experience in end‑to‑end claims management, with a strong emphasis on Liability insurance.
• Law degree highly beneficial.
• Demonstrated experience in interpreting policy wordings and managing complex claims, including assessment, reserving, and settlement.
• Proficient organisational and time management skills with demonstrated ability to work will under pressure, establish and respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• Adaptable and proactive, with a growth mindset and willingness to embrace change and continuous improvement.
• Proficient understanding of relevant legislation and industry standards, including the Trade Practices Act, General Insurance Code of Practice, Insurance Contracts Act, and Privacy Act.

If this sounds like you and you are ready for your next challenge, please apply today!

Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third‑party on our behalf.

AUB Group welcomes all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.