Claims Coordinator

Australian Building and Construction Group; New South Wales; Híbrido; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full training provided

Annual salary reviews with pay-for-per

Referral bonuses

Employee assistance program

Dog-friendly office

Team social events

Descripción de la vacante

Australian Building and Construction Group is a leading residential insurance repair partner offering comprehensive services and the latest technology. The role focuses on supporting the repair process, handling high-volume calls, and delivering excellent customer service to insurers and clients.

You will work with Project Managers, Assessors, Supervisors and Trades to ensure targets are met, while building strong stakeholder relationships and contributing to a collaborative office culture.

Formación

• Strong written and verbal skills; confident to answer and make calls in high-volume environment.
• Desire to provide excellent care and service to customers.
• Ability to communicate with a variety of stakeholders.
• Strong organisation and willingness to follow processes and procedures.
• Talent for problem solving and providing fast, effective solutions.
• Ability to work independently within a team.
• Love for achieving KPIs and budgets; creating positive outcomes for customers.
• Eager to expand knowledge within construction and insurance industry.

Responsabilidades

• Support the Repair process alongside Project Managers, Assessors, Supervisors and Trades to help your team hit targets.
• Assist customers, insurers and team members in progressing/updating claims on company portals.
• Build and develop stakeholder relationships to meet and exceed customer expectations.
• Manage inbound and outbound calls; answer queries regarding claims or refer to the correct team member.
• Triaging and evaluating multiple residential insurance claims daily.
• Actively celebrate team success.

Conocimientos

High-volume calls

Strong communication

Customer-focused

Problem solving

Descripción del empleo

About us - Australian Building & Construction Group

Australian Building and Construction Group is an industry-leading, full service residential insurance repair partner.

We believe through our building expertise, exceptional customer service and the latest technology, we deliver a new benchmark within the insurance repair sector.

What ABC Group can provide you:

• Full training provided in all aspects of internal processes, procedures, and software.
• Interactive, collaborative office space (with healthy and unhealthy snacks)
• Continuous learning and growth opportunities within the business.
• Annual salary reviews with a pay for performance culture.
• Benefits such as a referral bonuses and employee assistance program offered.
• Great team culture with ongoing social events throughout the year.
• Supportive team environment with a focus on hard work, innovation and celebrating success!
• Bring your dog to work day! We have a dog-friendly office, feel free to bring your furry friend along for the day.

As an ideal candidate you will possess:

• Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment.
• A desire to provide excellent care and service to our customers.
• An ability to communicate with a variety of stakeholders.
• Strong organisation skills and willingness to follow processes and procedures.
• A talent for problem solving and providing fast, effective solutions.
• An ability to work independently within a team.
• A love for achieving - KPIs, budgets, creating positive outcomes for our customers.
• Eager to expand knowledge within the construction and insurance industry!

Key Responsibilities:

• Working alongside Project Managers, Assessors, Supervisors and Trades to support the Repair process and assist with ensuring your team hits targets.
• Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
• Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
• Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
• Triaging and evaluating multiple residential insurance claims on a daily basis.
• Actively celebrating the team success!

A clear police history check is required to be successful in the role.