Claims Consultant (Motor)

Auto & General; Rockhampton Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Prime Location

Bonuses and perks

Leave Options

Growth Opportunities

Volunteer program

Wellbeing

Job summary

Auto & General in Kawana Waters, Queensland, is hiring for a permanent, full-time customer experience role. The position offers 37.5 hours per week on a rotating schedule, starting 2 November 2026, with in-office work and staff parking.

No prior insurance or call centre experience required; emphasis on great communication and willingness to learn. You'll join a supportive team with growth opportunities, staff perks, and exclusive savings through our partner networks.

Qualifications

• Strong communication skills required.
• No insurance or call centre experience needed, willingness to learn.

Skills

Communication skills

Job description

At the heart of claims, we don't just deliver on promises – we deliver reassurance. When life takes an unexpected turn, a car is more than metal; it's a lifeline to work, family, and daily living. In that moment of vulnerability, our customers need more than a policy number – they need a trusted voice, a guiding hand, a person.

Are you looking for your next role, or just starting out in your career? Consider this your foot in the door to the corporate and insurance world. If you're passionate about helping people who call us, enjoy solving problems, and are looking for a role where your hard work is recognised and rewarded - this is your opportunity. No insurance or call centre experience needed, just great communication skills and a willingness to learn.

Important Information (Please Read Before Applying)

Employment Type: Permanent, full-time (37.5 hours per week)

Location: This is an in-office role based in our modern Kawana Waters office (free staff parking provided).

Start Date: Monday 2nd November 2026.

Working Hours: This full-time role operates on a rotating roster from Monday to Friday, with your shifts scheduled between the hours of 6:00 am and 6:00 pm. You will also be rostered to work a maximum of one Saturday every 2 to 3 weeks.

Next Steps: Successful candidates will be contacted for a phone discussion with our Talent Team.

A&G Perks – Beyond the Paycheque:

• Prime Location: Ditch the city traffic and work from our vibrant North Lakes office. Perfectly situated near retail hubs, delicious restaurants, your daily drive just got a whole lot better.
• Be Rewarded: Your hard work won't go unnoticed! Recognition for high performance through bonuses and other perks.
• Leave Options: Life happens, and we've got you covered with volunteer days, an additional paid 'ME' day, paid parental leave, and the option to purchase extra annual leave.
• Growth Opportunities: Access to learning and professional development opportunities.
• Give Back: Participate in our A&G Difference program with volunteering, fundraising, and donation opportunities.
• Wellbeing: Your health is our priority! Benefit from our healthy mind and body hub, mental-health support, and exclusive fitness discounts.
• Celebrate Success: Join us for on-site events, family fun days, and annual celebrations.
• Unlock Exclusive Savings: Enjoy fantastic discounts on insurance products, plus incredible deals through our partnerships with top retailers and hospitality providers across Australia!