Claims Assessing Support Specialist

Auto-; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Volunteer days

ME day

Paid parental leave

Discounts on insurance products

Job summary

Auto & General (A&G) in Brisbane seeks an Assessing Support Officer to bolster the assessing team at Enoggera. The role focuses on administrative tasks within the Motor Claim process, ensuring a smooth, efficient assessment flow and superior customer experience.

The successful candidate will manage customer interactions, guide decisions, coordinate with IACs and repairers, and support daily activities from booking through assessment authorisation.

Qualifications

• Highly developed verbal & written communication skills with the ability to influence stakeholder outcomes.
• Previous experience working in the Insurance industry, with demonstrated strong customer service skills.
• Strong computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems.
• Ability to effectively prioritise tasks and manage workload, with the ability to adapt to unexpected demands and a team player.
• Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - learning and professional development opportunities to suit everyone.
• Give back - A&G Difference program for volunteering, fundraising and donations.
• Take care of yourself - wellbeing support and fitness discounts.
• Celebrate the wins - on-site events, family fun days and annual celebrations.
• Save money - discounts on insurance products across Australia.

Responsibilities

• Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system.
• Maintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction.
• Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions.
• Facilitate rebooking and pathing activities by guiding customers into Internal Assessment Centres (IACs) and repairer network.
• Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation.

Skills

Communication skills

Insurance experience

Computer skills

Team player

Problem solving

Job description

Auto & General (A&G) in Brisbane seeks an Assessing Support Officer to bolster the assessing team at Enoggera. The role focuses on administrative tasks within the Motor Claim process, ensuring a smooth, efficient assessment flow and superior customer experience.

The successful candidate will manage customer interactions, guide decisions, coordinate with IACs and repairers, and support daily activities from booking through assessment authorisation.